Seller Support Executive- E Commerce Process

Job Description: Seller Support Executive E-commerce Process

Location: Pune
Industry: E-commerce
Designation: Seller Support Executive / Customer Support Executive
Employment Type: Full-Time
Required Experience: Minimum 6 months of experience in the E-commerce industry (Mandatory)
Salary: Up to 32,000 CTC per month
Working Days: 5.5 days per week
Shift: Rotational shifts
Week Off: Rotational
Cab Facility: Both-side cab facility, including during odd working hours

Role Summary

We are hiring Seller Support Executives for an E-commerce process in Pune. Candidates must have a minimum of 6 months of relevant work experience in the E-commerce industry. Experience in a non-E-commerce industry will not meet this mandatory eligibility criterion, even if the candidate has customer service or international voice process experience.

The selected candidates will handle seller-related queries, provide effective resolutions, manage escalations, and ensure a high standard of customer service.

Please apply only if you meet the mandatory E-commerce industry experience requirement and are currently residing in Pune.

Key Responsibilities

• Handle seller and customer queries and provide accurate, timely resolutions.
• Support sellers through the communication channels assigned to the process.
• Understand seller concerns, investigate issues, and resolve them in accordance with process guidelines.
• Handle escalations professionally and coordinate with internal teams whenever required.
• Maintain accurate records of interactions, complaints, and case resolutions.
• Follow established process guidelines, quality standards, and compliance requirements.
• Achieve assigned targets related to quality, productivity, customer satisfaction, and resolution timelines.
• Ensure a professional and customer-focused service experience.

Mandatory Eligibility Criteria

• Minimum 6 months of work experience in the E-commerce industry is compulsory.
• Candidates must have worked in an E-commerce company in a Seller Support, Customer Support, Customer Service, or a similar relevant process.
• Candidates with experience in either domestic or international customer service within the E-commerce industry may apply.
• B2-level communication skills are mandatory.
• Candidates must be comfortable working in rotational shifts and rotational week-offs.
• Candidates must currently reside in Pune. Relocation candidates will not be considered.

Important: Profiles That Will Not Be Considered

• Candidates with no prior experience in the E-commerce industry.
• Candidates whose entire experience is in BPO, telecom, banking, hospitality, retail, or other non-E-commerce industries.
• Candidates with only international customer service experience but no E-commerce industry experience.
• Freshers and candidates with less than 6 months of E-commerce industry experience.
• Candidates currently residing outside Pune or seeking relocation to Pune.

Please do not apply if you do not meet the mandatory E-commerce experience requirement.

Desired Skills

• Excellent verbal and written communication skills.
• Strong customer-handling, listening, and problem-solving abilities.
• Ability to understand seller concerns and provide appropriate resolutions.
• Basic computer proficiency and experience working with customer support systems.
• Ability to work in a fast-paced, target-driven environment.
• Professional attitude and a customer-focused approach.

Compensation & Benefits

• Salary up to 32,000 CTC per month, depending on suitability and experience.
• Both-side cab facility, including during odd working hours.
• Rotational shifts and rotational week-offs.
• Opportunity to work in a professional E-commerce support environment.

Interview Process

HR Interview Assessment/Test Operations Round (Final Round)

To Apply

Interested and eligible candidates who meet the mandatory E-commerce industry experience criteria and are currently residing in Pune may send their updated CV to [email protected] with the subject line “Application for Seller Support Executive – Pune.”

For queries, contact 9205582778.