Selling Area Supervisor

Job Summary

The Selling Area Supervisor is responsible for overseeing the daily operations of the assigned selling area, ensuring excellent customer service, proper merchandise display, stock availability, and achievement of sales targets. The position supervises selling area personnel and maintains store standards to maximize sales and customer satisfaction.

Key Responsibilities

Selling Area Operations

· Supervise and monitor daily activities in the assigned selling area.

· Ensure shelves, racks, and displays are fully stocked, clean, organized, and properly priced.

· Monitor product availability and coordinate replenishment with Receiving, Warehouse, and Merchandising personnel.

· Ensure compliance with store policies, SOPs, and customer service standards.

· Maintain cleanliness, safety, and orderliness of the assigned area.

Staff Supervision

· Lead, train, schedule, and evaluate selling area staff.

Sales and Merchandising

· Monitor sales performance and implement actions to achieve sales targets.

· Identify fast-moving, slow-moving, and out-of-stock items and recommend appropriate actions.

· Ensure proper implementation of promotions, discounts, and marketing activities.

Customer Service

· Handle customer inquiries, complaints, and concerns professionally.

Inventory Control

· Conduct regular inventory checks and assist in stocktaking activities.

Documentation and Coordination

· Prepare required reports on sales, inventory, damages, and personnel performance.

· Coordinate with other departments to ensure smooth store operations.

· Perform other duties assigned by management.

Qualifications

• Graduate of any business-related course or equivalent.
• At least 1-2 years of supervisory experience in retail, supermarket, or grocery operations.
• Strong leadership, communication, and customer service skills.
• Knowledge of inventory control and merchandising principles.
• Proficient in preparing reports and monitoring sales performance.
• Willing to work on shifting schedules, weekends, and holidays.

Key Competencies

• Leadership and Team Management
• Customer Service Excellence
• Sales and Merchandising
• Inventory Management
• Problem Solving and Decision Making
• Communication and Interpersonal Skills
• Attention to Detail
• Time Management and Organization

KPI / Performance Measures

· Sales Target Achievement

· Customer Satisfaction

· Product Availability (On-Shelf Availability)

· Inventory Accuracy

· Merchandising Compliance

· Shrinkage and Loss Control

· Attendance and Schedule Compliance

· Store Cleanliness and Selling Area Standards

Benefits:

• Company events
• Life insurance
• Paid training

Ability to commute/relocate:

• Silang, Cavite: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Merchandising/Selling Area Supervisor: 1 year (Required)

Location:

• Silang, Cavite (Required)

Work Location: In person