Semi Sr Onsite Support

TCS is seeking a Semi Senior Onsite Support Engineer to provide onsite IT support services, ensuring the reliable operation of end-user devices, workplace technologies, and enterprise applications while delivering an exceptional support experience.

The Semi Senior Onsite Support Engineer will collaborate with IT operations teams, business users, and technical stakeholders to troubleshoot hardware and software issues, support workplace technologies, manage endpoint devices, and maintain operational continuity across enterprise environments.

Key Responsibilities

• Provide onsite support for desktops, laptops, printers, scanners, and peripheral devices.
• Install, configure, and troubleshoot hardware, software, and operating systems.
• Support end users with Microsoft Office applications and enterprise tools.
• Diagnose and resolve network connectivity and workstation-related issues.
• Configure and support mobile devices, tablets, and workplace technologies.
• Maintain and update asset inventory records.
• Escalate complex incidents to the appropriate support teams when required.
• Ensure timely resolution of technical issues while meeting service level agreements (SLAs).
• Maintain accurate documentation of incidents, requests, and solutions.
• Deliver excellent customer service and end-user support.

Required Skills & Qualifications

• 4+ years of experience in Onsite Support, Desktop Support, Technical Support, or IT Infrastructure Support.
• Experience supporting Windows environments and Microsoft Office applications.
• Knowledge of network connectivity troubleshooting and workstation support.
• Experience supporting mobile devices and basic workplace technologies.
• Strong communication and customer service skills.
• Professional proficiency in English and Spanish.
• Availability for full-time employment.

Location

Mexico City

Work Model

On-site (100% work from office)

Benefits

• Major Medical Insurance.
• Dental Insurance.
• Life Insurance.
• Grocery Vouchers.
• Christmas Bonus.
• Vacation days according to Mexican labor law.
• Profit Sharing (PTU).

Other Considerations

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.