Semi-Voice Process Executive

Semi-Voice Process Executive:

Job Title: Semi-Voice Process Executive
Department: Customer Support / Operations
Experience: 03 Years
Salary: 1.5LPA - 2.0 LPA
Location: [Add Location]
Employment Type: Full-time
Gender Preference: Female candidates preferred
Shift Timing: 9:30 AM 6:30 PM
Weekly Off: Rotational

Job Description:

We are looking for enthusiastic and customer-focused candidates to join our team as Semi-Voice Process Executives. The role involves handling customer queries through a combination of voice calls, emails, chats, and other digital communication channels.

Key Responsibilities:

• Handle customer queries through calls, chat, email, and other communication channels.
• Provide accurate information and solutions to customer queries.
• Make outbound calls when required for customer follow-ups.
• Maintain proper communication and documentation of customer interactions.
• Follow up with customers and ensure timely resolution of their concerns.
• Maintain customer records and update required information in the system.
• Coordinate with internal teams for issue resolution.
• Meet assigned productivity, quality, and customer service targets.
• Follow company policies, processes, and quality standards.

Skills Required:

• Excellent verbal and written communication skills.
• Good English communication is preferred.
• Basic computer and typing skills.
• Customer handling and problem-solving skills.
• Ability to multitask between calls and written communication.
• Good listening and interpersonal skills.
• Willingness to work in a target-driven environment.

Candidate Profile

• Female candidates preferred.
• Freshers and candidates with 03 years of experience can apply.
• Candidates with experience in BPO, Customer Support, Semi-Voice, Telecalling, Chat Support, or Voice Process will be preferred.
• Immediate joiners preferred.

Salary & Work Details:

Salary: 1,50,000 – 2,00,000 per annum
Shift Timing: 9:30 AM – 6:30 PM
Weekly Off: Rotational
Job Type: Full-time

Contact:

Deepika – 8790453910