Semicon Service Leader

Work Condition

• Place of work: Customer sites and In-house repair center

Responsibilities

• Lead and manage Service Team
• Engineer deployment
• Technical mentorship
• Set daily tasks and work schedules
• Hire, train and coach service staff
• Build a strong and motivated team
• Make service rules and standard processes.
• Set and track Service Level Agreements (SLAs).
• Manage Service’s spare parts inventory
• Documentation control and implementation
• Enforce Safety and EHS requirements
• Watch department costs and manage budgets.
• Report tool and/or repair failures to respective party to improve service quality
• Handle Technical escalations

Requirements

• Relevant experience in equipment servicing, maintenance, or semiconductor manufacturing equipment is an advantage.
• Minimum Certificate: ITE, Diploma or degree in Electronic / Mechanical Engineering, Mechatronics Engineering, or a related discipline.
• Proficient in both English and Mandarin (spoken and written) to communicate effectively with Mandarin-speaking customers, provide technical support, and troubleshoot equipment issues based on customer feedback.
• Willing and able to work in a cleanroom environment and comply with all cleanroom protocols and safety requirements.
• Willing to travel locally and overseas for training and customer support when required.
• Able to work independently as well as collaboratively in a team environment.
• Good analytical, troubleshooting, and problem-solving skills.
• Possess good communication and interpersonal skills.
• Candidates who are available to commence work immediately will be preferred.