Senior Academic Coordinator/Student Success

We are seeking a passionate, process-oriented, dynamic candidate to join as Academic Coordinator. Our team of academic coordinators is responsible for motivating our clients to complete their assigned tasks, handling client queries, keeping clients updated on their progress, and reporting key achievements and findings to management.

Location: Work From Home
Job Type: Full-time
Salary: Upto 4.5 LPA CTC
Working Hours: 12 PM – 9 PM | 5.5 days/week (Rotational; Sunday half-day)

Languages: English & Tamil (Mandatory)

Key Responsibilities

• Manage student onboarding, batch coordination, and academic support.
• Handle student and parent queries professionally and on time.
• Conduct Parent-Teacher Meetings (PTMs) and monitor student progress.
• Track attendance, app usage, session quality, and performance metrics.
• Drive student engagement, satisfaction, and retention through regular follow-ups and proactive support.
• Identify retention risks and take timely actions to improve student continuity and reduce drop-offs.
• Coordinate with Sales, L&D, IT, and Support teams to resolve issues.
• Maintain high student satisfaction and retention.
• Prepare operational reports using CRM tools (Zoho preferred).

Requirements

• Bachelor's or Master's degree.
• 2 years of experience in Operations, Customer Success, Academic Coordination, or EdTech.
• Strong communication, problem-solving, and organizational skills.
• Experience with CRM tools.
• Fluency in Tamil & English

Work Requirements

• Reliable high-speed internet (50 Mbps+).
• Laptop with webcam.
• Quiet, professional work environment.

Pay: Up to ₹450,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Application Question(s):

• Are you fluent in English? (Mandatory)
• Are you fluent in Tamil? (Mandatory)
• Do you have your own laptop & stable Wi-Fi connection?
• How many years of experience you have in student support/coordination?
• Are you an immediate joiner?

Work Location: Remote