Senior Access Coordinator

Senior - Access Coordinator

JOB INFORMATION

Job Title Name:

Senior – Access Coordinator

HCA India Grade / Level:

Senior

JOB PURPOSE

The Senior Access Coordinator is responsible for supporting secure and accurate user access provisioning across enterprise applications. The role manages complex access requests, operational escalations, audit readiness, and access governance activities while ensuring compliance with organizational policies, security standards, and regulatory requirements. The role serves as the operational lead for complex IAM activities, mentors junior coordinators, drives quality and consistency, and collaborates across technical and business teams to deliver secure, efficient, and compliant access management services.

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES

Operational Support (100%):

• Perform provisioning, modification, and deprovisioning of user access across enterprise applications.

• Review and validate access requests for completeness, approvals, RBAC alignment, and policy compliance.

• Handle advanced access requests, exceptions, and operational escalations.

• Support priority workforce changes, executive access, and cross-functional access requirements.

• Execute access activities using approved IAM tools while maintaining HIPAA, SOX, and organizational compliance.

• Maintain accurate documentation and audit evidence.

• Provide day-to-day operational guidance to Associate and Level I coordinators.

• Serve as the primary operational resource for complex access scenarios and policy interpretation.

• Own end-to-end resolution of complex operational issues until closure.

• Perform quality reviews of completed access requests and provide coaching to improve accuracy.

• Monitor SLA performance, queue health, backlog, and provisioning quality; escalate operational risks.

• Conduct root cause analysis for recurring access issues and recommend corrective actions.

• Lead evidence collection and validation during internal and external audits.

• Support access reviews, certification campaigns, and remediation activities.

• Collaborate with Information Security, HR, Infrastructure, Service Desk, Application Owners, vendors, and business stakeholders.

• Support onboarding, cross-training, knowledge transfer, SOP maintenance, and continuous improvement initiatives.

• Identify opportunities to improve operational efficiency and customer experience.

• Participate in after-hours/on-call support as assigned.

• Perform other duties as assigned and remain flexible with shifts.

MAJOR RESPONSIBILITIES AND ACCOUNTABILITIES

Operational Support (100%):

• Perform provisioning, modification, and deprovisioning of user access across enterprise applications.

• Review and validate access requests for completeness, approvals, RBAC alignment, and policy compliance.

• Handle advanced access requests, exceptions, and operational escalations.

• Support priority workforce changes, executive access, and cross-functional access requirements.

• Execute access activities using approved IAM tools while maintaining HIPAA, SOX, and organizational compliance.

• Maintain accurate documentation and audit evidence.

• Provide day-to-day operational guidance to Associate and Level I coordinators.

• Serve as the primary operational resource for complex access scenarios and policy interpretation.

• Own end-to-end resolution of complex operational issues until closure.

• Perform quality reviews of completed access requests and provide coaching to improve accuracy.

• Monitor SLA performance, queue health, backlog, and provisioning quality; escalate operational risks.

• Conduct root cause analysis for recurring access issues and recommend corrective actions.

• Lead evidence collection and validation during internal and external audits.

• Support access reviews, certification campaigns, and remediation activities.

• Collaborate with Information Security, HR, Infrastructure, Service Desk, Application Owners, vendors, and business stakeholders.

• Support onboarding, cross-training, knowledge transfer, SOP maintenance, and continuous improvement initiatives.

• Identify opportunities to improve operational efficiency and customer experience.

• Participate in after-hours/on-call support as assigned.

• Perform other duties as assigned and remain flexible with shifts.

REPORTINGSTRUCTURE

Does this position formally supervise employees? (Y / N)

No

JOB SPECIFICATIONS

Qualification:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Years of Experience:

5–8 years in Identity & Access Management, IAM Operations, IT Support, or Healthcare IT.

Skills and Capabilities

Details

Technical Skills

• Strong understanding of IAM lifecycle (Joiner-Mover-Leaver), RBAC, Least Privilege, SoD, PAM.

• Hands-on experience with IAM/IGA platforms, Active Directory, ServiceNow or equivalent.

• Working knowledge of audit, compliance, and access governance.

• Advanced troubleshooting of authentication, authorization, and provisioning issues.

• Ability to monitor operational metrics and SLA performance.

Soft Skills

• Strong communication and stakeholder coordination.

• Operational leadership and mentoring.

• Analytical problem-solving and decision making.

• Attention to detail and accountability.

• Customer-focused with ownership mindset.