Senior Account Executive (Client Services)

• Reporting of the role: Account Director, Client Services
• As the Senior Account Executive, you will be working within the Client Services team
• In this exciting role you will be working directly with some of our most high profile clients and social platforms
• The Senior Account Executive plays a key role in building and maintaining our relationships with creators, bringing the best client service to our clients
• Independently manage defined campaign workstreams from creator sourcing and contracting through content approval, launch, payment and reporting
• Support/manage campaign timelines and pacing, proactively identifying risks, communicating potential impacts and recommending solutions before deadlines are affected
• Own day-to-day creator and talent-management communication for assigned campaigns, maintaining strong relationships and ensuring expectations, deliverables and deadlines are clear
• Lead creator research, vetting, sourcing, outreach and negotiations within approved campaign parameters, escalating commercial or contractual exceptions appropriately
• Maintain accurate campaign information across Waves, TikTok One, campaign trackers and other applicable data sources, performing quality-control checks throughout execution
• Review creator concepts and content against the campaign brief, approved creative direction, contractual requirements, platform guidelines and brand-safety considerations
• Track creator costs and campaign pacing against approved budgets, flagging potential variances or scope changes to the Account Manager or senior campaign lead
• Contribute to end-of-campaign reporting by validating data, identifying performance insights and helping translate results into clear client-facing takeaways
• Provide task-level guidance and quality control for Account Executives, sharing context and feedback while remaining accountable for the accuracy of assigned workstreams
• Consistently demonstrate sound judgment, proactive communication and strong ownership, escalating issues with appropriate context and a recommended path forward
• 3 best things about the job
• Be part of one of the fastest-growing Global influencer marketing agencies
• The chance to learn from and knowledge share with the global teams
• Joining the business at a time of growth and expansion in the NA (North America) region
• Measures of success - in the first few months, you will have:
• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure
• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes
• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, and Waves
• Established creator comms understanding: Identify creators, contact/negotiate with them, and onboard them to Waves
• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns
• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager

Benefits

• Private Healthcare: We’ve got you covered for a range of healthcare needs
• Enhance Parental Leave: We support our people with big life changes
• Employee Assistance Programme (EAP): We provide confidential counselling for our people as well as financial and legal support
• Hybrid Working Model: We understand that your best work doesn’t need to be in our offices. That’s why we offer our people the option to work from home for two days a week
• Enhanced Annual Leave/Paid Time Off: So you can enjoy more time on personal interests and with family
• Flex National Holidays: We have a globally diverse team, so you have the choice of swapping national holidays to align with those that matter to you
• End of Year Closure: Enjoy our gift to you with paid time off at the end of the year, in addition to your annual leave
• Flexible Working: Start and finish times that can be flexed to support you
• Work from Anywhere Policy: Enjoy the freedom to work from where you want
• Dog Friendly Office: Your four-legged friends are always welcome in our office
• Influencer Tenure Programme: We appreciate the loyalty of our people by offering rewards based on the time spent working with us
• Regular Team Socials, Summer & End of Year Parties: To celebrate our success and all the amazing work our people do to achieve these
• Recognition Platform: A space for our people to celebrate each other and award points that can be converted to discounted purchases and experiences
• Learning & Development Budget: Development training to support all of our people to feel confident in their growth at any stage of their career- Sound judgment and a solutions-oriented approach, including the ability to determine when to resolve an issue independently and when escalation is required
• Strong project-management skills, with the ability to prioritize competing deadlines, manage dependencies and proactively identify delivery risks
• Demonstrated experience independently managing multiple creator campaigns, creator communications, or substantial campaign workstreams simultaneously
• Strong written, verbal, and negotiation skills
• Experience managing creator and talent-management relationships, including outreach, negotiation, contracting, briefing, content approvals and launch coordination
• Experience using creator-marketing platforms, project-management tools or campaign-reporting systems is a plus
• Minimum of 2 years experience in an influencer marketing
• Ability to interpret core campaign metrics and contribute to reporting insights and recommendations
• Excellent attention to detail, including experience performing quality control across campaign trackers, contracts, content requirements and reporting data
• Experience working across major social platforms such as TikTok, Instagram, YouTube, Pinterest or Snapchat
• Experience with high-volume creator programs, UGC or micro-creator campaigns is a plus
• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others including junior members