Senior Account Executive

About the Company

Our client gives every employee an always-on expert for every service request, inside the tools they already use. Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens. This solution removes the manual work from enterprise service without removing the humans who should own the hard problems. Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.

About the Role

What you’ll do: Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota.

Responsibilities

• Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers.
• Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value.
• Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you.
• Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets.
• Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning.
• Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team.

Qualifications

• 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets.
• Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers.
• Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives.
• Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes.
• High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it.
• Disciplined with CRM and sales tooling (e.g., Salesforce) and rigorous about pipeline management and forecasting.
• Based in the United States and able to work remotely (preference for east coast), with willingness to travel occasionally to NY HQ, as well as for customer meetings/events.

Required Skills

• Experience selling ITSM, IT operations, observability, security, or workflow/process automation software.
• Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus.
• Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion.
• History of top performance - President’s Club, top-decile ranking, or rapid promotion.
• Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes.
• Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks).

Pay range and compensation package

• Competitive base/variable and equity
• Comprehensive medical, dental, and vision coverage, 401(k), with company matching
• Top-tier in-office gear or stipend for home office (for remote employees)

Equal Opportunity Statement

Our client is committed to diversity and inclusivity.