Senior Account Manager

• As Marqeta’s Senior Account Manager, you will support one of our largest global strategic accounts, serving as the primary point of contact for day-to-day operations and ongoing client needs
• Working closely with a cross-functional team, you will help ensure seamless execution, proactive communication, and high-quality client service
• You will build strong working relationships across the customer’s organization, identify opportunities to improve processes and drive incremental growth, and partner internally to deliver effective, timely solutions
• By staying close to the customer’s evolving business priorities, you will help optimize daily operations and support long-term account success
• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space

Benefits

• Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
• Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
• Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
• Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
• 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
• Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
• Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
• Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
• Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock- Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
• Positive attitude, team player, adaptable, and resourceful
• Card Issuing and Processing experience
• Experience or familiarity with high-growth fintechs and financial services companies
• 5+ years of Global Enterprise Account Management experience in the payments industry
• Strong grasp of industry trends and competitive landscape
• Familiarity and first-hand knowledge in fintech, banking or payments
• Experience participating in business reviews and using data-driven strategies to make informed decisions
• Proven track record of managing global customers with multi region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Proven experience growing and scaling strategic or enterprise accounts
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion- Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 3 - 4 video interviews
• Presentation
• Final Interview with Sales Leader
• Offer!