Senior Account Manager

We are looking for a highly motivated and strategic Senior Account Manager to manage and grow enterprise client portfolios. The role focuses on customer success, account growth, delivery governance, commercial ownership, and serving as a trusted technology advisor. As an AI-first organisation, the candidate is expected to leverage AI tools to improve productivity and identify AI-led opportunities for clients.

Key Responsibilities:

• Own a portfolio of strategic and enterprise accounts, ensuring customer satisfaction, account health, revenue growth, and long-term partnerships.
• Build trusted relationships with business stakeholders and executive sponsors, understand their business priorities, and recommend technology, AI, cloud, and digital transformation solutions.
• Develop and execute account growth strategies, conduct Quarterly Business Reviews (QBRs), and identify opportunities for referrals, renewals, upselling, cross-selling, and new engagements.
• Own commercial activities including proposals, estimations, Statements of Work (SOWs), Change Requests (CRs), contract discussions, invoicing coordination, payment follow-ups, and renewals.
• Partner with Delivery, Engineering, Product, Design, QA, and Finance teams to ensure successful project execution, proactively manage risks, resolve escalations, and maintain high customer satisfaction.
• Monitor account performance, including revenue, profitability, resource utilisation, delivery metrics, and forecasts, while providing regular business updates to leadership.
• Leverage AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve productivity across research, proposal development, account planning, reporting, and meeting documentation.
• Identify opportunities where AI, automation, and emerging technologies can create measurable business value for clients, working closely with internal solution and AI teams.
• Mentor junior Account Managers, contribute to process improvements, and develop customer success stories, case studies, and executive presentations.

Required Skills:

• Strategic Account Management
• Enterprise Client Management
• Customer Success
• Revenue Growth
• Commercial Contract Management
• Proposal Estimation Management
• SDLC Agile Understanding
• Business Acumen
• Stakeholder Management
• Negotiation Presentation Skills
• Advanced Excel, PowerPoint, CRM tools, Jira, Confluence, Notion, Slack
• AI productivity tools (ChatGPT, Claude, Gemini, Copilot)

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