Senior Account Manager

Who you are

• Experience managing client relationships in a client-facing environment
• Understanding of the evolving North American flexibility landscape, including utilities, DERMS, VPPs and regulatory drivers
• Comfortable managing multiple clients and priorities simultaneously
• Ability to influence and align Product, Engineering, Delivery and Customer Success teams around shared client outcomes
• Excellent communication, stakeholder management and influencing skills
• Highly organised, proactive and able to operate independently
• Ability to lead through influence and create clarity in ambiguous situations
• Comfortable navigating difficult conversations and holding others accountable
• Resilient, accountable and delivery focused
• Energy or utilities industry experience
• Experience in flexibility, DERMS, Grid DERMS, VPPs or demand response is advantageous
• Experience working with regulated utilities is desirable
• Experience of commercial negotiations
• Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire

What the job involves

• Kraken is seeking an exceptional Senior Account Manager to manage and grow a portfolio of Flexibility clients across North America
• You'll build trusted relationships, align priorities across Kraken and help clients realise value from our Flexibility products and services. We're looking for a proactive, commercially minded relationship builder who thrives in complex environments and enjoys creating clarity from ambiguity
• Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments
• This is an opportunity to work with some of the most innovative utilities and flexibility providers in North America while helping shape Kraken's continued international growth
• Own and develop a portfolio of regulated utility and flexibility clients across North America
• Act as the primary point of coordination for your portfolio of clients, managing a mix Residential Flex, Generation Flex and emerging Flex propositions (i.e. Flex as a Service)
• Build trusted executive relationships, helping shape long-term client strategy while identifying opportunities to grow the partnership
• Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success, bringing together the right people to deliver successful client outcomes
• Be the client advocate within Kraken whilst balancing the needs of the wider business
• Maintain a strong understanding of client priorities, product roadmaps and delivery risks, proactively managing dependencies and blockers
• Provide clear communication, challenge constructively and hold stakeholders accountable for agreed outcomes
• Facilitate client governance, including QBRs, service reviews, strategic planning sessions and product roadmap reviews appropriate to the needs and maturity of each client
• Prepare client reporting, account health and forecasting updates
• Lead commercial discussions where required
• Ensure clients achieve meaningful outcomes and realise value from Kraken's Flexibility products and services
• What success looks like in this role:
• Long-term client relationships are strengthened, leading to renewals, expansion opportunities and client advocacy
• Client priorities are clearly understood and effectively represented within Kraken
• Delivery challenges are identified early and managed proactively
• Contract and commercial discussions are managed successfully
• Clients continue to realise increasing value from Kraken's products and services, supporting both customer success and business portfolio growth
• Flex priorities are effectively represented across Kraken, ensuring client needs are reflected in Product, Delivery and Customer Success

Benefits

• Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
• Pension scheme: We'll pay 5%. You decide on your contribution starting from 3%
• Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
• Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
• Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks.

Weekly on a Friday we all get together (including virtually) for company updates and drinks

• For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
• Free eye tests: We offer eye test vouchers for all colleagues who use Visual Display Units (VDU). Long spells of VDU work can be visually demanding so we want to make sure you're OK
• Car salary sacrifice: Save money on leasing an electric vehicle through our workplace salary sacrifice scheme
• Cycle to work scheme: Spread the cost of buying a bike, including accessories and safety equipment, up to a value of £2.5K. And save money on the repayments through the cycle to work scheme
• Get the right tech: Have a certain tech requirement? We’ll do our best to sort it for you
• Money coach: Get support with financial planning through our partnership with Octopus Money Coach
• Yoga + Headspace: Twice a week we have 45 Minute live yoga class open to all Kraken staff.

Need some calm in your life? We have Headspace licences available

• Team events and activities: Participate in team events and cohesion activities to build stronger connections
• Health Insurance: We’ll provide comprehensive coverage with Alan and access to Alan Mind.
• Transportation: If you cycle to the office we’ll support you by up to €600/year, if you use public transport we'll reimburse 75% of your Navigo pass. If you use both, we'll support you by up to €900/year
• Green energy discount: Enjoy a 32% discount on green energy compared to the regulated tariff
• Year-end gift voucher: Receive a €100 gift voucher at the end of each year
• Gymlib subscription: Get a subscription to Gymlib for access to a wide variety of fitness options
• Meal vouchers: Enjoy €10 Ticket Restaurant cards for meal expenses
• NGO support days: Benefit from three additional RTT days (Reduction of Working Time) to support NGO work, every year