Senior Account Manager

We’re on the hunt for a Senior Account Manager who knows how to lead with empathy, execute with excellence, and inspire with purpose. At Hepmil Philippines, we partner with creators and brands to shape culture through meaningful and entertaining content — and we need someone who can manage key accounts, steer creative campaigns, and mobilize teams to achieve more, together. This role is perfect for a client-first, solutions-driven leader who thrives in fast-paced environments, embraces new ways of working, and empowers others to do the same.

What You’ll Do
Account Management & Client Growth

• Manage and grow key client accounts into long-term partnerships or retainers
• Serve as the internal voice of the client — ensuring their objectives are reflected in campaign execution
• Drive client satisfaction, retention, and campaign success
  Creative Strategy & Campaign Leadership
• Lead the development and delivery of creator-led campaigns that are creative, relevant, and on-brand
• Elevate the quality of proposals by bringing strong creative instincts and platform fluency
• Co-create award-winning campaigns in partnership with clients and agencies
  Collaborative Problem Solving & Process Innovation
• Solve challenges proactively by fostering alignment between client expectations and internal delivery
• Apply Adaptive Process Design — quickly crafting and implementing new procedures to seize emerging opportunities
• Promote Collaborative Objective Thinking — working across teams to shape solutions, improve workflows, and enhance internal collaboration
  Mentorship & Team Leadership
• Act as a mentor and role model to junior team members, guiding them through client interactions, execution, and growth
• Set clear direction and lead by example to align the team on shared goals
• Encourage initiative and innovation through Team Mobilization Proficiency, enabling the team to surface and own fresh opportunities
  Emotional Intelligence & Culture Building
• Foster a psychologically safe, people-first environment
• Demonstrate self-awareness and empathy in leadership — creating stronger relationships and boosting team morale
• Champion cross-functional collaboration to bring campaigns to life with positive energy and clarity

What You’ll Bring

• 5+ years of experience in client/account management in digital media, influencer marketing, or creative campaigns
• Proven ability to manage high-value clients and mentor team members
• Strong creative sensibility — you know what works in today’s digital-first landscape
• Excellent communication, stakeholder management, and project leadership skills
• Experience with fast-paced timelines, cross-functional teams, and influencer/creator partnerships
• Strategic mindset with the ability to turn complexity into clarity
• A passion for people, process, and progress