Senior Account Manager

Who you are

• Experience in account management, client success, customer relationship management, or a related client-facing role — we value what you've accomplished and the skills you've built, not a specific number of years or a particular job title
• A track record of managing multiple client relationships at the same time, with strong follow-through and attention to detail
• Clear, confident communication skills — written and verbal — and comfort working with people at different levels of an organization, from day-to-day contacts to senior decision-makers
• The ability to use data to track account performance, spot trends, and inform your conversations with clients
• A collaborative, organized approach to work, including the ability to coordinate across multiple internal teams and external partners to get things done
• Equivalent experience, training, or transferable skills from adjacent fields (such as hospitality, operations, consulting, or customer success) are genuinely considered
• Experience in corporate travel, B2B technology, or SaaS
• Familiarity with tools such as Salesforce, project management platforms, or business intelligence dashboards
• Experience working alongside or coordinating with travel management companies or other third-party service partners
• Experience supporting clients through product launches, market expansions, or change management

What the job involves

• KAYAK for Business (K4B) is KAYAK's corporate travel platform — built to help companies manage business travel through a modern online booking experience, AI-powered features, and a connected network of travel management partners
• This Senior Account Manager role sits at the heart of our client relationships: you will be the primary point of contact for a portfolio of US-based corporate clients, helping them get real value from the platform, stay on track with their travel programs, and grow with us over time
• You'll work closely with a collaborative account management team and partner regularly with colleagues across Product, Support, Finance, and Implementation to deliver for your clients
• Own a portfolio of assigned corporate accounts and serve as their primary day-to-day contact for platform adoption, account health, and ongoing support
• Build trusted, long-term relationships with client travel teams and program managers, with a focus on retention and satisfaction
• Lead regular account reviews, quarterly business reviews, and strategic performance reviews — often in coordination with travel management company (TMC) partners
• Monitor account health across your portfolio, identify risks early, and develop clear action plans to address them
• Drive adoption of platform capabilities — including AI-assisted booking, group travel features, direct content, and international expansion — by helping clients understand the value and supporting successful rollouts
• Coordinate with internal teams including Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver on commitments made to clients
• Manage contract renewals and amendments; contribute to pricing discussions and identify opportunities for account growth
• Keep account records, action logs, and renewal timelines accurate and up to date
• Contribute to team-wide improvements — including playbooks, templates, and scalable processes — that help the whole team work more effectively
• Represent the voice of your clients internally, sharing feedback and patterns that help the broader team and product organization make better decisions

Benefits

• Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
• Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
• Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
• Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
• Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
• Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms