Senior Account Manager

The Opportunity

Fusion5 is on the move. We've built a strong foundation across Business Applications - ERP, CRM, CPM, and HCM - and we're now accelerating into AI transformation, managed services, and data-led advisory. Our clients are increasingly looking to us not just as their technology implementer, but as their long-term transformation partner.

We're looking for a Senior Account Manager who leads with the business problem, not the product pitch. You'll own a portfolio of allocated accounts, drive cross-sell and expansion across Fusion5's full capability set, and position us as the partner of choice for every major technology and transformation decision our clients face.

This is not just a renewal role. This is a growth role - built for someone who knows how to earn a seat at the executive table and keep it.

We’re seeking a dynamic Senior Account Manager to:

• Lead Strategic Relationships: Nurture, manage and grow partnerships with our key strategic clients, delivering transformational solutions that make a real impact.
• Drive Innovation and Growth: Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales target.
• Empower Digital Transformation: Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market.
• Drive exceptional Customer Experience – deliver best-in-class Account Management to ensure high client sentiment and value.

Why Join Fusion5?

• Our value – we go beyond technology implementation – partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
• Our credibility
  • helps sets us apart: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
• Our approach
  • is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
• Our Account Management team
  • we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
• Our ‘Promise to you’
  • includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion, Social connection and recognition, Environment and community.

What You’ll Do:

• Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and customers. Build and maintain your own strong relationships with client’s senior stakeholders.
• Develop and execute Account Plans to retain and expand Fusion5’s footprint within key accounts.
• Identify and pursue new business opportunities, driving revenue growth and profitability.
• Exceeding sales targets whilst capitalising on cross-sell opportunities.
• Collaborate with internal teams to deliver transformational solutions tailored to client needs.
• Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
• Present customers with value and insights, challenging them to achieve their goals.
• Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
• Run a tight commercial operation. Maintain accurate forecasting, pipeline hygiene, and CRM records.

WHAT YOU'LL BRING

The non-negotiables

• 7+ years in account management, client partner, or solution selling - ideally within a system integrator, management consulting, or professional services environment.
• Experience having C-level business transformation conversations. You understand P&Ls, change management, and how technology decisions connect to business outcomes.
• A track record of growing accounts year-on-year through genuine cross-sell - not just defending existing revenue.
• Experience selling Business Applications (ERP, CRM, CPM, or HCM), preferably Microsoft, enough to hold a credible commercial and business outcome conversation.

Strongly favoured

• Exposure to selling AI, managed services, data, or transformation advisory.
• Industry experience in logistics, manufacturing, retail, distribution or memberships - sectors where Fusion5 has deep reference stories.
• Background in professional services or consulting - comfortable scoping engagements, managing delivery risk, and building long-cycle relationships.

The personal stuff:

• Commercially sharp: you read a room, a contract, and the space between the lines.
• Structured but adaptable : you can run 5-10 account plans simultaneously without dropping the ball.
• Genuinely curious: you stay current on AI, automation, and what's reshaping your clients' industries.
• A team player: the best opportunities at Fusion5 come through collaboration.

Ready to take your career to the next level?

Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.