Senior Account Manager

Who you are

• To be successful in this role, you must be proactive, well organized and extremely personable, ensuring strategic communication touchpoints for multiple accounts
• You possess exceptional communication skills, both verbal and written, and you are a strong presenter
• We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity
• BA/BS Degree
• 3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
• Classroom experience and/or a related educational field preferred
• Exceptional communication skills, written and verbal
• Strong presentation skills
• Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
• MS Office, Google Suite computer skills. SalesForce experience a plus
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research and problem-solving skills
• Proven ability to work effectively across teams
• Comfortable with technology and passionate about bringing technology into the classroom

What the job involves

• In this role you will be developing and managing relationships with school administrators across the UK to ensure customer satisfaction throughout the customer life-cycle. You will be responsible for project managing your accounts from an internal and customer facing perspective to include leveraging internal resources to provide best in class service for the accounts that you manage
• You will handle Tutoring renewals, expansions, customer retention and engagement activities in assigned territory. You will collaborate and work closely with your field sales counterparts to develop and execute towards strategic goals
• Proactive communication to customers throughout the year to provide best in class service
• Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the account
• Responsible for renewals including expansions and all transactional components
• Work with field sales to develop and manage targeted campaigns to expand within existing accounts
• Understand all facets of the MyTutor platform, demonstrating both technical and operational expertise
• Curiously learn and develop true alignment with internal IXL Learning systems and processes
• Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer related activities, communication and opportunities in salesforce.com
• Gather customer feedback to help improve and enhance product offerings