Senior Accounts Executive

Job Summary

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Responsibilities

• Remote Customer Service: Providing customer service and support via phone, online chat, or text, including call center-based customer support in response to a high volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility, including acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service center.
• Incumbents matching to this specialization are not compensated based on achievement of sales targets.
• Positions on this level apply subject matter knowledge and understand the specific needs or requirements of specific problems and apply skills/knowledge thereafter.
• Understands and demonstrates the need to deliver to time, cost and quality and proactively adjusts for changing requirements.
• Ensures that the work within own field of expertise complies with the relevant professional discipline.

Qualifications

• Specialized schooling or previous practical experience likely to be required.