Senior Accounts Payable (Korean Speaker)

About Sutherland

Sutherland is a global digital transformation and business process services company that combines human expertise with advanced technology to deliver seamless customer and employee experiences. Founded in 1986, the company provides services across customer experience, digital engineering, AI automation, back-office operations, and IT support.

With operations in multiple countries worldwide, Sutherland partners with leading brands across industries such as technology, healthcare, financial services, retail, and telecommunications. The company focuses on driving measurable business outcomes through innovation, operational excellence, and scalable solutions.

About Sutherland Malaysia

Sutherland Global Services Malaysia Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and digital transformation company based in Bangsar South, Kuala Lumpur. It provides multilingual customer experience, technical support, sales, and back-office solutions to global clients across industries such as technology, healthcare, financial services, and telecommunications.

As part of Sutherland Global Services, the Malaysia site plays a key role in delivering high-quality, scalable support services across the Asia-Pacific region. The company combines human expertise with technology and automation to drive operational efficiency and enhance customer experiences.

Summary

This position is a level 2 that involve invoice Processing, payments or vendor master, vendor reconciliation, end to end exposure. To handle more complex AP tasks, reconciliation, and process improvements. Acts as a point of escalation for level 1 associate.

Key Responsibilities:

• Invoice & Expense Processing

  • Process vendor invoices and employee expense claims with accuracy and compliance to company policies.
  • Handle exceptions such as foreign currency invoices, tax-related adjustments, and complex vendor terms.

• Payments & Vendor Management

  • Execute vendor payments in line with company schedules and cash flow priorities.
  • Maintain vendor master data, ensuring accuracy and compliance with internal controls.
  • Resolve escalated vendor queries and disputes.

• Reconciliation & Reporting

  • Perform vendor account reconciliations and resolve discrepancies.
  • Monitor AP aging reports and ensure timely resolution of overdue items.
  • Support cash flow forecasting by providing accurate payable data.

• Audit & Compliance

  • Prepare AP schedules and documentation for internal and external audits.
  • Ensure compliance with tax regulations, statutory requirements, and internal controls.

• Process Improvement & Team Support

  • Identify inefficiencies and recommend process improvements.
  • Train, mentor, and provide guidance to Level 1 AP staff.
  • Act as a point of escalation for complex transactions and reconciliation issues.
  • Collaborating cross-regionally (India team).
  • Contributing to leadership reporting (metrics, performance visibility).

Skills & Qualifications

• Proficiency in Korean language (writing, speaking, understanding)
• Bachelor’s degree in Accounting, Finance, or related field; professional certification (CPA, CMA) preferred.
• 2–4 years of AP or accounting experience with end-to-end exposure.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Excel and ERP systems (SAP, Oracle, or equivalent).
• Knowledge of tax regulations, compliance requirements, and foreign currency transactions.
• Ability to manage multiple priorities, deadlines, and cross-functional communication.
• Strong interpersonal skills to collaborate with vendors and internal teams.

Working Mode

• 8am to 5pm MYT (Monday - Friday)
• We don't follow any Public Holidays/We're business as usual on any Public Holidays and employees get paid based on Public Holiday rate if they are working during those PH days
• Work from office, no hybrid
• Office location: Sutherland Office, Level 1, Avenue 5, Tower 6, Bangsar South (Touch N Go Building)