Senior Ad-tech Support Engineer

Responsibilities

a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams

b. Interface with customers, understand their requirements and deliver complete application and data solutions

c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment

d. Address and effectively manage sensitive issues and manage escalations from business teams

e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly

f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use

Qualifications

• 7+ yrs Ad-Tech domain experience
• 2+ yrs experience with SQL databases
• Strong written and verbal communication skills
• Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc
• Experience with 3P measurement vendor troubleshooting and integration
• Experience with support platforms, tools, CRM, or ticketing tools
• Ability to present complex technical information clearly and concisely to a variety
• of audiences, especially non-technical / go-to-market teams
• Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
• Experience with Redshift and Snowflake is a plus

Qualifications

• 7+ yrs Ad-Tech domain experience
• 2+ yrs experience with SQL databases
• Strong written and verbal communication skills
• Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc
• Experience with 3P measurement vendor troubleshooting and integration
• Experience with support platforms, tools, CRM, or ticketing tools
• Ability to present complex technical information clearly and concisely to a variety
• of audiences, especially non-technical / go-to-market teams
• Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
• Experience with Redshift and Snowflake is a plus

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