Senior Administration

Position Overview

Solahart Southwest is seeking an experienced and highly organised Senior Administration / Administration Team Leader to lead and support our administration team.

This is a hands-on leadership position responsible for ensuring the smooth day-to-day operation of the administration function, maintaining a high standard of customer service, supporting customer bookings and enquiries, and providing guidance and direction to the administration team.

The successful candidate will be confident managing a busy office environment, supporting staff, prioritising workloads and ensuring our customers receive professional, friendly and efficient service.

Key Responsibilities

Administration Team Leadership

·        Lead, support and provide day-to-day direction to the administration team.

·        Coordinate workloads and priorities to ensure administrative tasks are completed accurately and on time.

·        Provide guidance and assistance to administration staff when handling customer enquiries or more complex situations.

·        Assist with training, onboarding and development of administration team members.

·        Promote a positive, professional and supportive team environment.

·        Identify opportunities to improve administrative processes and office efficiency.

·        Ensure procedures and customer service standards are consistently followed across the team.

Office Administration

·        Oversee the smooth day-to-day operation of the office and administration function.

·        Maintain accurate customer records, documentation and internal systems.

·        Coordinate administrative requirements across the business.

·        Assist with preparation, processing and filing of relevant paperwork and documentation.

·        Monitor outstanding administration tasks and follow up where required.

·        Provide general administrative support to management and other areas of the business as required.

Customer Service & Bookings

·        Provide a high standard of customer service by phone and other communication channels.

·        Assist the administration team with incoming phone calls and customer enquiries, particularly during busy periods.

·        Respond professionally and efficiently to customer questions and requests.

·        Assist customers with bookings, scheduling and general enquiries.

·        Ensure customer information and booking details are recorded accurately.

·        Follow up customer enquiries and outstanding matters where required.

·        Assist with resolving customer concerns and escalate matters to management when appropriate.

·        Work closely with the wider Solahart Southwest team to ensure customers receive clear and timely communication.

About You

We are looking for someone who is approachable, organised and confident taking responsibility for a team while remaining actively involved in the day-to-day workload.

The ideal candidate will have:

·        Previous experience in senior administration, office coordination or administration team leadership.

·        Strong leadership skills with the ability to support, guide and motivate a team.

·        Excellent verbal and written communication skills.

·        A professional and friendly telephone manner.

·        Strong customer service skills and the confidence to handle a variety of customer enquiries.

·        Excellent organisation and time-management skills.

·        The ability to prioritise competing tasks in a busy environment.

·        Strong attention to detail and accuracy.

·        Confidence using computer systems, email and standard office software.

·        The ability to problem-solve and use initiative.

·        A positive, team-focused attitude and willingness to assist wherever required.

·        Experience working within a trade, service, installation or similar customer-focused business would be advantageous.

Key Attributes

Leadership - Provides clear direction and supports the administration team to perform at their best.

Customer Focus - Ensures every customer interaction is handled professionally, respectfully and efficiently.

Organisation - Keeps administration, bookings and customer communication organised and on track.

Communication - Communicates clearly and professionally with customers, team members and management.

Initiative - Identifies issues early, takes ownership and works proactively to find solutions.

Teamwork - Works collaboratively and contributes to a positive workplace culture.

Position Objective

The primary objective of the Senior Administration / Administration Team Leader is to lead an efficient, professional and customer-focused administration team that supports the successful day-to-day operation of Solahart Southwest.

This role will be an important point of support for both our customers and our team, ensuring enquiries are handled promptly, bookings and administration are managed effectively, and the administration department operates to a consistently high standard.