Senior Administration Officer - Full Time

Adminovate is located in the lovely Brendale Business Park on South Pine Road, Brendale in Moreton Bay, with two beautiful cafes in the complex (it matters, we know!). We provide comprehensive administration and reception services for a diverse range of businesses across various industries, including allied health, trades, professional services, and more. We're excited to announce that we're seeking two exceptional, enthusiastic administrative officers to join our team.

Why Adminovate?

The Adminovate team consists of a team of administration and customer service experts. We utilise each other's experience and knowledge to provide high-quality, efficient, relational service for our customers. Our team is flexible which promotes a great work-life balance. Adminovate also provides a subsidised incentive package for employees to utilise the services of some of our clients, such as alternative and allied health practitioners.

The role

This role is focused on full-service administration and customer service. We are seeking a full time Administration rockstar, across trades and allied health sectors to join our close-knit team.

To give you an idea of what your day might look like, here's what you need to be proficient in:

• Answering calls for more than 80 businesses
• Booking and changing appointments
• Explaining costs and billing to patients
• whole-of-business management for trades and psychology businesses
• Looking after email inboxes and patient communication for multiple businesses
• Managing patient invoicing and receipts
• Managing Medicare rebates
• Exceptional literacy and execution in Microsoft Office (including Excel), and other standard software programs.
• Preparing and proofing Social Media releases and CRM communication

To excel in this role, you must be able to:

• Take initiative and problem-solve
• Multi-task and have a high level of attention to detail
• Provide an empathetic ear while remaining on task
• Understand the boundaries of client confidentiality and the implications of professional advice

Experience in the following will be highly regarded:

• Experience in psychology reception or experience with Medicare and third party funding.
• Proven ability to multitask effectively and risk-assess situations as they arise.
• Familiarity with SimPRO or ServiceM8 bookings systems would be beneficial but not necessary

This position requires someone who takes initiative, manages their workload, actively looks for their next task in a fast-paced, complicated environment, and prioritises work from a lot of input channels simultaneously. Having said that, we're a lot of fun, and we're proud of our friendly, relaxed atmosphere.