Senior administrative assistant

About the role

This is an exciting opportunity for someone passionate about enriching health and wellness. We are a unique high level medical model delivering an in-depth level of care and support to patients who expect an ongoing excellent health partnership with elite General Practitioners with extra skills. We expect a superior customer service experience, ensuring that our patients are fully supported, informed, and engaged in their wellness journey.

The role is ideally suited to someone with excellent people skills, administrative skills, strong initiative, and a genuine interest in health and wellbeing. You must be empathic engaging organised, efficient, and intelligent, with a strong ability to deliver a high level of service and coordination.

Key responsibilities

• Reception desk workflows and concierge patient and doctor experience. Ensuring Doctor efficiency and happiness by filtering patient queries, enabling streamlined scheduling, proactively anticipating needs, prioritising information available for smooth running of appointment types etc
• Efficiently schedule complex appointments, process payments, welcome patients and ensuring patients feel supported and informed throughout their journey.
• Handle client inquiries and feedback with grace, liaise with practitioners to ensure seamless service and safe and timely collaboration of patient care.
• Daily bank reconciliation
• Manage confidential information with a high level of professionalism.
• Manage platforms including Best Practice and Automed.

About you

• Initiative and confidence in managing tasks independently.
• Ability to handle stressful situations with poise and professionalism.
• Dynamic, adaptable, and able to handle a fast-paced environment with ease.
• Engaging and approachable, with a genuine passion for client care.
• Strong written and verbal communication skills.
• Tech-savvy, with proficiency in using Microsoft office, electronic medical records, Best Practice and Automed
• Exceptional organisational skills, attention to detail and ability to multi-task.
• A strong customer service culture and experience is highly desirable.
• Basic familiarity with Best Practice software to successfully manage the technological requirements of this role.
• Preferred: at least 5 years of Best Practice / reception experience. Automed experience is highly beneficial.

About us

We are a brand new General Practice located in Nedlands. Our mission is to provide the best evidence based, whole person care to discerning patients. We empower our patients with information and choices to maximise their health in all areas. We will provide longer consultations in complex areas of medicine, from the most experienced Consultant GPs. We are fully private billing and also offer telehealth services.