Senior Administrator - Wintel & Virtualization ( WV1 )

Education Qualification :
Any Graduate

Certification :

Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201

Skills required are :

Proactive monitoring, investigation and resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

Process:

• Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.�
• Prepare a detailed shift handover report for the next shift engineer
• Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Server Administration

• Install Windows Server OS with guidance
• Configure basic network settings (IP address, subnet mask, gateway)
• Add and remove server roles using Server Manager
• Create basic user accounts in AD Users and Computers
• Perform basic file and folder permission assignments

VMware, HyperV

• Identify differences between Type 1 and Type 2 hypervisors
• Understand basic VM components (CPU, memory, storage, network)
• Know the concept of VM snapshots and templates

HCI

• Understand the integration of compute, storage, and networking in HCI
• Know basic concepts of software-defined storage and networking

MS Azure

• Understand cloud computing concepts and service models (IaaS, PaaS, SaaS)
• Recognize core Azure services (VMs, Storage, Networking)
• Understand Azure subscription and resource group concepts
• Know basic Azure pricing and billing concepts

Location:

IND-KA-Bengaluru-BTPCitrine-ML

Created On:

17-Feb-2025