Senior AI Human Data Operations Partner

Who you are

• Proven experience in human data operations, ideally in marketplace or platform environments
• Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment
• Strong project management skills, with attention to detail and operational execution
• Experience in implementing and optimising processes to improve efficiency and scalability
• Proficiency in operational tools and systems such as, Zapier,, and HubSpot
• Exceptional communication and documentation skills, with a track record of stakeholder enablement
• Confidence with data analysis and operational metrics to support decision-making and continuous improvement
• Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig-economy platforms
• Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain-specific task curation
• Understanding of Prolific’s platform and its role in delivering high-quality human data for AI research

What the job involves

• As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools
• You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs
• You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this
• This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients
• Develop detailed project plans, workflows, and enablement materials to support efficient delivery
• Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands
• Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance
• Monitor participant engagement and quality metrics, using insights to drive improvements
• Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks
• Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives
• Collaborate with product managers to transform manual processes into scalable, technology-driven solutions
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution
• Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption

Benefits

• Bank holiday swaps
• Enhanced sick pay
• L&D budget – £1000 per year
• 25 days annual leave + bank holidays
• Remote Work ( Within UK or US)