Senior AI-Native Software Engineer

Job Title: Back Office & Operations Specialist (English C1)

Location: Mexico City, CDMX (100% On-site)

Company: Smart Pro Connect (smartproconnect.com)

About Us

At Smart Pro Connect, we are a team of bright, talented, and dynamic professionals with an excellent command of the English language. We offer a wide variety of job opportunities—ranging from data entry, back office, customer service, and content moderation to complex administrative functions—all directly supporting U.S.-based companies and aligning with their work culture.

Job Overview

We are looking for a detail-oriented, multi-skilled Back Office & Operations Specialist with fluent English to join our team in Mexico City. In this role, you will handle data entry, process documentation, support digital platform operations, and assist front-office teams to ensure smooth operational workflows for our U.S. clients.

Key Responsibilities

• Data & Administrative Support: Perform fast, accurate data entry, organize records, and update spreadsheets or databases.
• Content & Document Review: Review, verify, and format data or user-generated content for accuracy, policy compliance, and consistency.
• Process Management: Handle customer support tickets, email communication, and back-end workflows using CRM tools.
• System & Tech Troubleshooting: Assist with basic platform navigation, report technical bugs or glitches, and submit internal help tickets.
• Cross-Team Collaboration: Coordinate with internal teams to resolve issues, follow up on pending requests, and ensure timely completion of daily tasks.

Requirements

• English Proficiency: Advanced C1 or near-native English (written and spoken).
• Experience: 1+ years of experience in Back Office, Data Entry, Tech Support, Content Moderation, or BPO Administrative roles.
• Computer & Software Skills: Proficiency in Microsoft Office, Google Workspace, CRM tools (Zendesk, Salesforce, or similar), and database management.
• Typing Speed: High typing speed and accuracy (alphanumeric data entry).
• Work Preference: 100% On-site in Mexico City.
• Key Traits: Exceptional attention to detail, ability to follow processes, problem-solving skills, and strong self-management.

Nice to Have

• Background or degree in Interactive Media, Communication, Administration, or related creative/tech fields.
• Experience in content review, digital marketing support, or customer care ticketing systems.

Schedule & Salary

• Schedule: Monday to Friday, full-time shift between 6:00 AM and 4:00 PM (Weekends Off).
• Salary: $16,500 MXN Gross Total Monthly. (negotiable)
• Workplace: On-site (Mexico City).

Job Type: Full-time

Pay: From $18,500.00 per month

Application Question(s):

• What is your English proficiency level?
• This position is 100% on-site in Niza 77, Mexico City (CDMX). Are you able to commute to the office daily?

Experience:

• developing prod software with Next.js/TypeScript and Python: 3 years (Preferred)

Language:

• english (Required)

Work Location: In person