Senior AI Process Analyst

About the role | Mo te mahi

• Fixed-term role until end of June 2027
• Based in Whanganui a Tara (Wellington) or Ōtautahi (Christchurch)

We have an exciting opportunity for a Senior AI Process Analyst to join our Analytics and Insights team.

Te Whiwhinga Mahi | The Opportunity

NHC Toka Tū Ake (NHC) is well into its AI journey.

We've moved through experimentation and proof of concept, built the governance, tools and capabilities to implement AI safely, and now we’re investing in the people who will turn that groundwork into real value.

Our new fixed term AI roles are about delivery: redesigning processes with AI and automation and building the skills and confidence across our organisation to make the most of these technologies.

These roles will help us test and strengthen this approach as we continue to learn what works best for NHC Toka Tū Ake.

Key responsibilities include:

The Senior AI Process Analyst will bring a process and service design lens to our AI team, helping us rethink how work could be done rather than simply adding new technology to existing processes.

This is a hands-on design and delivery role. You will work with business teams to understand current ways of working, identify friction and rework, and co-design practical future-state processes with clear roles for people, AI, and automation.

If you can turn complex ways of working into clear, practical solutions, we'd like to hear from you.

You'll get to put your skills into practice in an organisation nimble enough to move fast and get decisions made.

Skills & Experience| Nga pukenga me nga wheako

To be successful in this role you will bring:

• Tertiary qualification in a relevant discipline (business, service design, industrial engineering, information systems or similar).
• Minimum of seven years of experience in business process analysis, mapping and redesign, including leading end-to-end redesign initiatives that delivered measurable change.
• Demonstrated experience applying AI, agents or automation to process redesign.
• Tertiary qualification in a relevant discipline (business, service design, industrial engineering, information systems or similar).
• Minimum of seven years of experience in business process analysis, mapping and redesign, including leading end-to-end redesign initiatives that delivered measurable change.
• proven experience improving complex processes in a business, digital, or technical delivery environment.
• an interest in AI or automation, with practical experience an advantage.
• experience designing practical new ways of working with others.
• strong facilitation, communication skills and problem-solving skills.
• a collaborative, pragmatic approach, with the confidence to challenge current thinking constructively.

What’s in it for you? | Nōu te rourou

• Hybrid working environment
• Competitive salary (including 3.5% superannuation)
• IT home bundle
• Wellbeing fund | Access to inhouse Wellness Coach
• 4 weeks annual leave

Why NHC Toka Tū Ake is a great place to work

Natural Hazards Commission Toka Tū Ake is an Aotearoa (NZ) Crown entity that invests in natural hazard research and education as well as providing natural hazard insurance to residential property owners.

NHC Toka Tū Ake mission is to reduce the impact on people and property when a natural hazard occurs while administering the natural hazard fund.

Our values define who we are; they influence the way we work with each other and the way we engage with homeowners, stakeholders and with communities, every day.

• Connection – hononga
• Curiosity – māhirahira
• Confidence – māia

He aha te mea nui o te au – he tāngata he tāngata he tāngata

What is the most important thing in the world; it is people, it is people, it is people.

Our commitment is a diverse and inclusive workforce because we know our culture thrives when we get this right.

We make a difference for all New Zealanders and strive to increasingly reflect the diversity of communities we serve by including and valuing perspectives from all backgrounds including ethnicity, religion, gender, age, accessibility needs, sexual orientation, and national origin.

How to apply | Me pehea te whakauru

For a more detailed understanding of the position or if you're ready to apply, please visit our Careers website by clicking Apply. If you have any questions about the role or require further information or assistance, please contact us at [email protected]

Applications close Wednesday 26 August 2026 at 5.00 pm NZT.

Note: While we acknowledge that AI can be helpful, we want your application to represent you. Please ensure your CV and cover letter reflect your own voice and experiences.

Applications sent via email will not be accepted. We encourage you to apply early as we will be reviewing applications as we receive them and reserve the right to close this advertisement early.