Senior AI Solution Engineer

We are looking for a Senior AI Solution Engineer to expand and refine an agentic voice-to-voice AI assistant using real-time GPT models. You will shape prompt strategy, improve output quality, and align context-injection tooling to deliver reliable client experiences.

Responsibilities

• Design prompt architectures for agentic voice-to-voice workflows using real-time GPT models
• Develop and optimize prompts to improve response quality, safety, and consistency
• Run experiments to evaluate prompt changes against accuracy and performance targets
• Analyze model outputs to diagnose failure modes and propose concrete improvements
• Integrate and use Model Context Protocol tools for context injection in agentic flows
• Coordinate changes with the MCP and integration team to iterate draft tools and align updates
• Document prompt engineering processes, decisions, and best practices for ongoing delivery

Requirements

• 3+ years of experience in prompt engineering for production AI systems
• 3+ years of experience writing and iterating agentic prompts in complex environments
• Senior-level ability to drive alignment across stakeholders and delivery teams
• Strong project execution skills for iterating features after go-live
• Practical knowledge of real-time GPT models and voice-to-voice use cases
• Strong analytical skills to evaluate model outputs and identify improvements
• Excellent communication skills to explain technical concepts clearly
• Upper-Intermediate English proficiency (B2)
• Strong attention to detail and problem-solving skills

Nice to have

• Model Context Protocol
• GPT Realtime model experience
• German language skills
• Experience with client contact or customer care environments
• Knowledge of AI ethics and responsible AI practices

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.