Senior AI Systems & Solutions Architect

Who you are

• A systems thinker with a strong technical foundation and a passion for solving business problems with AI
• Experienced building AI-powered prototypes using LLMs and modern AI tools, with an understanding of APIs and system integrations
• A strong communicator who can translate technical concepts, create clear documentation, and enable others to adopt AI effectively
• Comfortable partnering with engineering teams to scale successful solutions into production when needed
• 4+ years of experience in AI solutions, solutions architecture, internal tooling, automation, or similar technical roles
• Hands-on experience building solutions with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows
• Experience integrating AI with APIs, internal systems, or data sources to solve business problems and improve team workflows
• Demonstrated ability to rapidly prototype, test, and iterate on AI-powered solutions based on user feedback and business needs
• Familiarity with Global Services functions, such as onboarding, education, consulting, or customer success is a plus

What the job involves

• Klaviyo is seeking an AI Solutions Architect to accelerate how our Global Services organization leverages AI to operate smarter and deliver more impact
• This role sits at the intersection of applied AI, solutions architecture, and internal enablement
• We're looking for a strong technical problem solver who can quickly turn business challenges into practical AI solutions while collaborating across technical and non-technical teams
• You'll build AI-powered solutions that solve both creative and operational challenges
• Your work will span accelerating content creation, enabling smarter learning experiences, connecting internal data sources, and automating workflows that improve efficiency and decision-making
• You'll also help teams use tools like Claude, ChatGPT, and Glean more effectively by building skills, prompts, and AI workflows that are reliable, reusable, and aligned to real business needs
• As solutions grow in complexity, you'll help facilitate the evolution of workflows and prototypes into production-grade systems, working closely with Klaviyo's centralized AI engineering team and leveraging their support to scale larger, cross-functional initiatives
• This role sits within the Strategy & Operations team and serves as connective tissue across the broader Services organization, helping identify high-impact opportunities, accelerate experimentation, and scale successful AI solutions across the business
• Program Strategy & Discovery
• Partner with Services leaders to identify high impact areas that could benefit from AI or automation
• Prioritize opportunities based on efficiency gains and impact
• Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones
• Technical Prototyping & Productization
• Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms to rapidly validate business solutions
• Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources to create intelligent, end-to-end workflows
• Understand how to integrate AI solutions with existing systems, collaborating with engineering teams when production-grade implementations are needed
• Develop effective prompts, skills, agents, and retrieval workflows that improve the quality, reliability, and usefulness of AI-generated outputs
• Evaluate and iterate on AI solutions using user feedback, business outcomes, and emerging best practices to drive adoption and impact
• Enablement & AI Literacy
• Create clear documentation, implementation guides, and best practices that enable teams to effectively build and adopt AI solutions
• Lead enablement sessions, workshops, and office hours to grow AI fluency and help teams build effective prompts, skills, agents, and workflows
• Stay current on emerging AI capabilities, tools, and best practices

Benefits

• Private medical insurance
• Medical
• Dental
• Vision
• Lifestyle spending account
• Commuter benefits
• Modern Health - wellness platform
• Parental leave
• Company equity
• Employee stock purchase plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• 401(k) plan with company match
• Flexible paid time off (FPTO)
• 13 company holidays
• Paid parental bonding leave
• Medical, Dental, Vision
• Pension
• Financial coaching
• Life insurance
• Income protection
• Annual leave - up to 25 annual leave days
• 10 company holidays (8 bank holidays + 2 recharge days)
• Family leave
• Cycle to Work benefit
• Mental health benefits