Senior Air Operations Coordinator

Our Purpose:

At our company, we specialize in providing comprehensive supply chain solutions and tailored logistics strategies. We are a dynamic team of logistics experts committed to excellence in service, with a focus on growth and development for our employees, customers, and partners. We are dedicated to helping everyone reach their fullest potential by fostering a collaborative and supportive work environment.

Opportunity:

Our company is a fast-growing, Texas-based freight forwarding company with multiple locations. We pride ourselves on providing exceptional customer service while equipping our employees with the tools and resources necessary to maintain this standard. If you're passionate about logistics, eager to learn, and thrive in a fast-paced team-oriented environment, we want to hear from you.

Job Description:

At our company, Air Freight Operations means more than being a cog in a bigger assembly line.

With a focus on Exports, a Senior Air Operations Coordinator is responsible for everything from receiving, booking, routing and tracking air cargo, rate negotiation, and invoicing our clients. This dynamic team experiences the full lifecycle of a customer and develops meaningful relationships through their work with our customers, vendors, and internal organization.

Successful candidates should have high attention to detail, operational efficiency, customer relationship aptitude, and time management skills.

Responsibilities:

This person will assist with:

• Receiving, booking, routing, tracking, and processing air cargo entries
• Rate negotiation, cost tracking, invoicing, and reporting
• Leveraging Descartes OneView or IES system to transport air cargo
• Working alongside warehouse personnel to ensure accurate receiving, checking, packing, and material handling
• Work in concert with all operations and sales personnel to ensure efficient material handling, pricing, documentation, and communication to meet customer expectations
• Preparation of documentation, status reports, job costing and posting related to each file
• Prioritization of work duties daily with supervisor
• Must be articulate when presenting operational and technical information when communicating with customers, vendors, and internal stakeholders related to job responsibilities

Skills & Qualifications:

• Pricing and quoting experience
• Cradle to grave freight forwarding (A-Z process)
• International and intercontinental experience
• Comfort working cross-culturally in an international context
• Domestic, Dispatching, Imports, or Air Operations experience a plus!
• Ability to use Reporting Systems
• Familiarity with tools and technology
• Microsoft 365 and Microsoft Office Suite
• Basic geography and mathematics
• Excellent written & verbal client-facing communication skills
• Ability to anticipate needs and problem solve independently
• Strong prioritizing, problem-solving, and multi-tasking skills in a rapidly changing environment

Requirements:

• High school diploma or equivalent; additional education or training in logistics or related fields is a plus.
• 7-10 Years of Experience in Air Freight Operations and Air Exports is required
• International and intercontinental experience is preferred

Location: Houston, TX 77032

Salary: Commensurate with experience

Job Type: Full-time

Pay Range: $70,000.00 to $80,000.00 per year (based on experience)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Working Conditions:

• Location: In-office setting based in Houston, TX 77032 (Ability to reliably commute or relocation required).
• Hours: Full-time, Monday to Friday, 8:00 AM to 5:00 PM. Additional hours may be required.
• Physical Demands: Must be able to stand, walk, bend, lift up to 50 lbs., and move freely between office and warehouse environments.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Air Freight Operations (Export): 7 years (Required)

Ability to Commute:

• Houston, TX 77032 (Required)

Ability to Relocate:

• Houston, TX 77032: Relocate before starting work (Required)

Work Location: In person