Senior Analyst

Who you are

• We are looking for curious and empathetic people
• We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment
• We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do
• 4–6 years of experience in strategy consulting, transformation, corporate finance, or a similarly analytical role
• A track record of taking ownership of workstreams within larger cross-functional programmes. SaaS and/or payments experience is a plus
• Project management: able to structure and drive complex initiatives with multiple moving parts
• Financial modelling: comfortable building and interrogating models to support business decisions
• Change management: skilled at helping organisations adopt new ways of working
• Stakeholder management: able to influence and align across all levels of the organisation
• Problem solving: strong, structured analytical thinking under ambiguity
• A collaborative, low-ego operator who builds trust quickly
• Comfortable working across strategic and detailed execution levels
• Able to engage effectively with senior stakeholders and frontline teams alike
• At Xplor, we believe the best innovation and ideas happen at the intersections of our differences — across cultures, generations, disciplines, and lived experiences. So even if you do not tick every box, we still encourage you to apply

What the job involves

• Xplor is building a high-impact Transformation team to drive strategic change across the business
• As Analyst / Senior Analyst, Transformation, you will play a role owning the analysis and executing discrete workstreams — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions
• Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth
• This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization
• A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it
• You'll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate
• Depending on scope, your work may span:
• Own transformation projects from design through implementation and measurement of long-term business outcomes
• Lead the transformation agenda for one or more assigned business functions
• Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans
• Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer
• Define project scope, milestones, responsibilities, dependencies, success measures, and governance
• Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery
• Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams
• Develop financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results
• Identify risks, organizational impacts, and delivery barriers early, working across functions to resolve them
• Prepare clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership