Senior Analyst

JOB SUMMARY

You will interact regularly with individual product teams to understand their requirements and purpose of implementation. You will also troubleshoot issues across environments and will be responsible for their monitoring, optimization and performance tuning.

REQUIREMENTS

• ITIL Certification
• Knowhow of Procurement or Supply Chain management
• Knowledge about cXML and EDI
• Knowledge of computer software applications, MS Excel, Word & PowerPoint
• Analytical aptitude and business acumen

Roles and Responsibilities :

• Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis.
• Execute standardized P2P processes and strategies for assigned suppliers.
• Work effectively with peers and others for on-time completion of projects and client Go Live.
• Proactively communicate issue status in a timely way to the clients and the management.
• Contact supplier to fill and complete registration in accordance with their company profile.
• Conduct supplier training on the P2P process.
• Ensuring complete documentation with the ticketing system for ease of reporting and follow-up as per the process.
• Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system.
• Provide reports, information, analysis etc., as required, in a timely, professional manner.
• Maintain good level of public relations with suppliers.
• Resolve queries and issues faced by the Suppliers and internal team members in P2P process.
• Ability to understand standard orders, invoices and techniques, independently work with suppliers and onboarding of them.
• Practice process improvements as defined.
• Added advantage of in-depth Knowledge of P2P tools – end user functionality.
• Willing to work in any shift timing as per the management requirement, majorly 6pm to 3am shift.