Senior Analyst- Customer Support

Senior Analyst – Customer Support

Location: Gurgaon

Experience: 1+ Year

Education: Any Graduate

Salary: ₹20,000 – ₹30,000 per month

Contract: 1 Year

Freshers: Can be considered

About the Role

We are hiring a Senior Analyst – Customer Support to handle customer queries, maintain customer information, coordinate with internal teams, and ensure timely resolution of customer concerns.

Key Responsibilities

Handle customer queries through appropriate channels and provide timely assistance.

Maintain and update customer profiles and records.

Coordinate with internal teams to resolve customer issues.

Follow up on pending queries and ensure timely closure.

Maintain accurate customer data and documentation.

Support day-to-day customer service activities.

Ensure a professional and positive customer experience.

Requirements

Graduate in any discipline.

1+ year of experience in customer support/customer service preferred.

Freshers with good communication and customer-handling skills may also apply.

Basic computer knowledge and MS Office skills.

Good problem-solving and interpersonal skills.

Strong coordination and teamwork abilities.

Good communication skills in English and Hindi.

Ideal Candidate

A customer-focused and responsible individual with good communication skills, a positive attitude, and the ability to handle customer queries efficiently.

Interested candidates can share their updated CV at:

[email protected]

Contact: 7985164775

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person