Senior Analyst – IT Service & Application

THE ROLE:

AMD is seeking an experienced Senior IT Analyst to drive end-to-end governance of business applications, IT services, and related operational processes across the organization. This role extends beyond Application Portfolio Management (APM) to include broader IT Service Management responsibilities (e.g., Change Management, IT Asset Management) and AI-enabled operational improvements.

The role requires strong ownership in ensuring data accuracy, lifecycle governance, and compliance, while proactively identifying opportunities to leverage automation and AI-driven capabilities aligned with AMD’s enterprise AI strategy.

KEY RESPONSIBILITIES:

Application & Service Governance (Core APM Scope)

• Manage the Application Portfolio Management (APM) platform in ServiceNow, including oversight of APM support and day-to-day operations
• Maintain and govern the inventory of business applications, business and technical services, and service offerings, ensuring accuracy, completeness, and compliance across all records
• Oversee end-to-end lifecycle management of applications, including onboarding, updates, ownership changes, and decommissioning
• Initiate and drive periodic reviews of Business Applications, Services, and Server Mappings to ensure data integrity, audit readiness, and correct relationships
• Act as governance approver for Business Application, Business/Technical Service, Service Offering, and Application Service (Register) requests, ensuring adherence to standards
• Engage with requestors and existing IT Owners to determine the appropriate structure, classification, and capture of applications and related services
• Apply working knowledge of IT organizational structure, enterprise architecture, and service relationships to ensure correct ownership alignment and modeling
• Proactively monitor organizational changes (e.g., role transitions, terminations) and drive timely reassignment of application and service ownership
• Manage the portfolio of APM-related service requests, ensuring timely processing, quality review, and driving self-service and process efficiency improvements where appropriate

Broader IT Service Management Responsibilities

• Support governance and process execution across ITSM domains including Change Management and IT Asset Management
• Ensure proper tracking, accountability, and lifecycle visibility of assets and services across systems of record
• Drive process simplification, standardization, governance adherence, and audit readiness across IT operational workflows
• Identify and implement improvements to streamline approvals, reduce manual effort, and improve process efficiency

AI & Automation Enablement (Key Differentiator)

• Identify and drive opportunities to leverage AI and automation to enhance APM and ITSM processes (e.g., workflow automation, data insights, intelligent recommendations)
• Support development of AI-ready data foundations by improving data quality, structure, and completeness across applications and service records
• Promote an AI-first mindset, enabling data-driven decision-making across application governance, change risk, and asset lifecycle management
• Partner with cross-functional teams to align with AMD’s enterprise AI strategy and initiatives

Stakeholder & Operational Leadership

• Engage cross-functionally with Business, IT Business Partners, and Operations teams to drive governance alignment and accountability
• Manage APM and related service request queues to ensure timeliness, quality, and clear communication
• Proactively identify and address ownership gaps due to organizational changes or role transitions
• Support initiatives that enhance governance maturity, operational efficiency, and service transparency

PREFERRED EXPERIENCE:

• 5+ years of experience in ITSM with focus in Application Portfolio Management and/or Service Governance roles (APM, Change Management, IT Asset Management)
• Strong understanding of ServiceNow platform and enterprise IT workflows
• Experience managing application portfolios, service governance, or asset lifecycle processes
• Exposure to automation, analytics, or AI-driven process improvements (e.g., Power BI, scripting, AI tools)
• Strong analytical, organizational, and stakeholder management skills
• Ability to operate effectively in a global, cross-functional environment

ACADEMIC CREDENTIALS:

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience)

LOCATION:

Penang, Malaysia