Senior Analyst - Operations Management

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support.
• Responsible for end to end support of the policy lifecycle services.
• Participate in renewal review meetings alongside Producer, CSM and sales team.
• Support a team of 5-7 Client Service Managers at the branch.
• Take Proactive measures to initiate pre and post-renewal activities promptly.
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion.
• Handle queries effectively, aiming to minimize re-work at service center.
• Collaborates with branch to identify time consuming activities that can be offshored to service center.
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience.
• All other duties as assigned.
• Travel Requirement: Yes.

Qualifications

• Minimum Required Degre: Bachelor s degree
• Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)
• Experience: 3-5 years of experience in an Insurance domain/BFSI
• Transition/onboarding of service
• Onshore travel experience (good to have)
• Insurance certifications (good to have)
• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive Ownership and Accountability
• Logical thinking and decision making
• Flexible to work in Night Shift (US Coverage) - 8pm IST to 5am IST

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