Senior Analyst - Pension Admin

Role Summary

This role is responsible for carrying out daytoday pension administration tasks, maintaining member records, and supporting accurate processing of member events under Defined Benefit (DB), Defined Contribution (DC), or Hybrid schemes.

As a frontline colleague, the Senior Analyst follows established procedures, works with high attention to detail, and ensures SLAdriven delivery of calculations, data updates, and member communication drafts.
The role supports the wider team by completing assigned work efficiently, escalating issues appropriately, and contributing to high-quality member service.

Key Responsibilities

Member Event Processing

• Process routine pension administration tasks such as Retirements, Leavers, Transfers, Deaths and member data updates.
• Follow documented procedures, Scheme Rules, and calculation guidance to complete work accurately and on time.
• Input and maintain member data across designated pension administration systems.

Pension Calculations

• Perform simple calculations using automated and manual tools, under supervision.
• Check own work carefully and escalate discrepancies or unclear cases to senior colleagues.
• Ensure calculation outputs are aligned with Scheme Rules and internal quality standards.

Quality, Compliance & Controls

• Deliver work with strong accuracy and adherence to SLAs, audit requirements, and compliance standards.
• Follow data security policies and maintain confidentiality of member records.
• Escalate potential errors, risks, or issues in line with defined procedures.

Preferred candidate profile

• 2 years + of experience in pensions, financial services, shared services, or operations
• Basic understanding of Defined Benefit and Defined Contribution pension concepts training will be provided.
• Strong attention to detail, numerical accuracy, and willingness to learn technical pension rules.
• Good communication skills, both written and verbal.
• Proficiency in MS Office and ability to work with workflow systems.