Senior Analyst - Program Assistant

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Program Assistant will play a critical role in ensuring accurate and timely completion of end-to-end activities involved in the account handling for a Captives business client. This position involves processing policy renewals/NB and ensuring compliance with company and regulatory requirements.

How you'll make an impact

Responsibilities:

• Support business activity, such as managing day-to-day endorsements requests, compiling information from clients to submit high-quality and accurate renewal submissions to the service providers
• Maintain accurate client and policy data and documents within the various systems
• Optimally balance multiple competing priorities
• Under direction of more senior staff, provides administrative support to an assigned group of clients.
• Resolve customer service inquiries that require research and interactions with carriers or agents
• Generally, requires assistance when resolving more complex problems.
• Respond to client questions and maintain accurate data in systems.
• Compile renewal submissions according to company procedures.
• Prepare and deliver renewal proposals according to timeline.
• Collaborate with team members to improve overall workflow processes and achieve goals by adhering to efficiency/productivity and process standards

About you

Qualifications:

• University Degree or equivalent experience and minimum 5 years of prior relevant experience.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)