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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location, which is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners.

This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for a Senior Analyst Strategic Pricing.

How will you contribute to the success of DHL?

In this role you are responsible for preparing profitability reviews and audits with management recommendations, as well as creating customized and bespoke pricing proposals for large and complex CSI/MNC/National customers where known profitability issues need to be repaired or where opportunities for profitable growth exist but require a very detailed pricing proposal. This includes preparing customer-facing proposals and periodically joining customer negotiation meetings.

The position provides analytical support and input to the design, development, execution and impact tracking of various yield improvement and business growth projects, including but not limited to red & yellow cards, profitable growth accelerator programs such as blue lanes, GSRT, GMB projects, etc.

The role also acts as a costing SME within Global Pricing, with responsibility for the ongoing management of the pricing CPK process, system costing data updates, and advising Pricing Excom, GCP, GMB and country SMT on costing-related issues and projects. In addition, the role delivers ad hoc, detailed profitability analysis and yield improvement recommendations at the request of Pricing Excom, GMB, Regional Boards, Commercial Excoms, countries, etc., and provides similar support on key strategic growth and yield priorities.

1. Support profitability reviews and development of creative pricing proposals for individual key customers

• Complete customer deep-dive profitability analysis and strategic pricing actions based on data analytics and reporting, or at request of GMB/CSI/MNC/Country
• Gather data, including from on-site cost audits to understand why profitability issues are occurring and identify opportunities to resolve them
• Prepare a comprehensive profitability summary with margin improvement recommendations
• Provide analysis to support creation of detailed and creative pricing plans to resolve margin issues, retain the customer and grow the business
• Prepare concise internal and external documents/presentations to explain and justify pricing changes
• Liaise closely with GCP/KAP and Tender to ensure compliance to existing processes and approval chains
• Work closely with country pricing/sales teams to ensure clear and actionable proposals are prepared
• Provide follow-up and impact analysis to relevant stakeholders

2. Manage Yield Improvement/Growth Programs

• Based on GMB/regional/country board or other SMT requests, support the development and execution of a changing array of yield programs
• Includes, but not limited to, red & yellow cards, boost/accelerator/Eagle, GSRT margin setting, etc.
• Provide input to and support the structure of the program, targets, system requirements
• Coordinate stakeholder adherence to project milestones and key deliverables
• Provide frequent updates on monetary (EBIT) achievements of such programs

3. Costing SME within Pricing

• Become a subject matter expert on costing, profitability and the algorithms used by INSIGHT X
• Periodically provide pricing input to development items for the DHL costing system (e.g., relative to pricing CPKs)
• Support the production of pricing CPKs for use by pricing tools such as GSRT, Mango
• Support the global/regional pricing community on costing/profitability data and develop a wider understanding within pricing of the nuances of costing and margin information
• Support global and regional initiatives which include a costing/profitability element (e.g., green card pricing, walkaway analysis)

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Do you have what it takes?

The ideal candidate holds a Bachelor’s degree with a strong analytical background, for example in Business Administration, Finance or Economics, and brings strong analytical capabilities combined with a solid business perspective. The candidate is comfortable working independently and under pressure, interacts effectively with internal and external stakeholders, and contributes to pricing and profitability topics within an international and multicultural environment.

Qualifications and Skills

• Outstanding analytical skills with strong business perspective
• Strong interpersonal and communication skills, both internally with DHL colleagues and externally with customers
• DHL network and industry knowledge is an advantage
• Basic knowledge of DHL processes, products and systems landscape, with special focus on billing, costing and pricing matters
• Ability to work independently; results and respect oriented; ability to manage to deadlines and under stressful situations, as well as make recommendations on pricing proposals
• Ability to motivate others to ensure pricing proposals are implemented in a timely way
• High attention to detail to ensure customer-facing data is 100% accurate
• Strong data science skills, particularly the ability to analyse large volumes of data in MS-Excel and/or MS-Access
• High-level ability to manage, analyse and filter very large data sets into actionable outcomes (e.g., using SQL, Python)
• Medium to high level presentation and negotiation skills

Expected Experience

• 0–2 years of experience in an analytical, financial or marketing function
• Experience in a Costing or Pricing function at cluster or regional level is preferred
• Some DHL Express experience in pricing, including handling pricing offers and multi-country pricing offers, is preferred

What's in it for you?

A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

• A competitive salary, bonus incentives and a strong pension scheme;
• A wide range of employee benefits;
• A job in dayshifts and no weekends;
• Availability of a wide range of training possibilities;
• RCS Grade K

Interested in this opportunity? Please send us your CV and motivational letter!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.