Senior Analyst Trading Support & Client Onboarding

Attendance: Hybrid

Employment Category: Intermediate Professional

Type of Contract: Permanent

The Capital Markets Institutional Trading Support & Client Onboarding team provides institutional clients with the highest quality of service and supports multiple trading desks and groups including Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets and Risk Management Solutions. As a primary contact for Institutional clients you will work closely with Traders to manage Client Onboarding & KYC / Due Diligence updates, client inquiries, manage account collateral, cash management, margin, security borrowing and lending, trade clearing & settlements, and client reporting, while ensuring the bank is minimized of any risk. You will share financial market expertise to provide information & recommendations regarding specific products and services like account types, (Cash, COD / DVP, Margin, Options, DMA), electronic trading, client reporting and online access.

Your role:

• Work closely with Traders, Sales, Business Heads, Business Management, and Technology Support teams in various sectors within Financial Markets such as Institutional Equities, Options, ETF Market Making, Electronic Trading & Program Trading, Financial Products, Equity Capital Markets, and Risk Management Solutions.
• Provide excellent client service and share financial markets expertise with large Institutional and alternative asset management clients
• Possess a strong understanding of risk management processes, investment strategies and investment products
• Comprehend complex asset management strategies and understand the impacts to client portfolios with respect to cash / margin, collateral, corporate actions and manage overall bank risk in real time
• Coordinate client day-to-day activities with internal partners including Trading Desks, Securities Lending, Fixed Income, Risk Management, Legal and Compliance, Cash Management, Foreign Exchange, Operational Risk, Accounting and Tax
• Manage risk through monitoring of Trader Inventories and positions and ensure accurate reporting for PnL
• Manage the segregation and buy-in process with clients, operational control and securities lending group
• Manage Client Onboarding and Trading Platform connectivity for Institutional Cash on Delivery, Cash Custody, Margin, Options, NCIB (Normal Course Issuer Bid), and At-The-Market clients and manage the KYC refresher process on an ongoing basis
• Lead client meetings, identify existing and potential client issues, and provide efficient solutions to clients
• Demonstrate strong communication skills and manage clear, concise internal and external communications
• Lead projects, (such as regulatory updates, T+1, KYC for Compliance), strategic initiatives and business development growth
• Review processes and procedures, propose & implement improvements such as automation solutions, and ensure documentation for business continuity
• Foster strong cross functional relationships with business partners for cohesive operational flow that maximizes efficiency and champions interdepartmental process improvements
• Train and mentor junior staff

Prerequisites

• Bachelor’s Degree in Business, Economics and three years of relevant experience in a related field required
• Good knowledge of Capital Markets, Master’s degree or CFA preferred
• Experience in middle office / trade support / brokerage services with a strong understanding of equity & derivative products, trade lifecycle & risk management principles
• Excellent interpersonal, client service, leadership and communication skills
• Strong analytical skills, process optimization, automation, programming / use of AI
• Completion of Canadian Securities Course (CSC), Conducts and Practices Handbook (CPH), and licensing with CIRO within 6 months required, completion of Options Licensing Course (OLC) and licensing with FINRA within a year
• Bilingualism both spoken and written (English and French) is considered an asset

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!

Additional required languages: English

Skills: Capital Markets, Client Relations, Communication, Diversity & Inclusion, Leadership, Multitasking, Onboarding, Personal Support, Stress Management, Teamwork, Initiative, Active collaboration, Active listening, Cross-team Collaboration