Senior Analyst - Training & Development

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

How you'll make an impact

Responsibilities:

Learning Analytics & Reporting

• Analyze training, certification, proficiency, quality, and performance data to identify trends, gaps, and improvement opportunities.
• Develop and maintain recurring L&D reports, scorecards, and dashboards for stakeholders and leadership teams.
• Track and report key learning metrics on regular basis
• Perform root cause analysis to identify factors impacting learning outcomes and business performance.
• Generate actionable insights and recommendations from learning data.

Dashboard Development & Data Visualization

• Design and maintain interactive dashboards using Excel and Power BI.
• Create visual representations of learning data to help stakeholders understand trends and performance.
• Automate reporting processes to improve efficiency, accuracy, and reporting timelines.
• Support the development of self-service reporting solutions for leadership and operational teams.

Data Governance & Quality Management

• Ensure accuracy, completeness, and integrity of training data across systems and reports.
• Conduct data validation, reconciliation, audits, and periodic quality checks.
• Support data governance initiatives by maintaining reporting standards and documentation.
• Identify reporting discrepancies and collaborate with stakeholders to drive corrective actions.

Stakeholder Collaboration & Consulting

• Partner with L&D Leads, Trainers, Operations Leaders, HR, and Business Stakeholders to understand reporting requirements.
• Translate business questions into analytical studies and meaningful reports.
• Present analytical findings, trends, risks, and recommendations to leadership teams.
• Stay updated on analytics tools, visualization techniques, and industry best practices.

About you

Qualifications:

• High School education or equivalent and minimum of 6 years of experience.
• Bachelor’s degree or equivalent experience in Learning & Development, Business Administration, Human Resources, or a related field.
• Proven experience in reporting, analytics, MIS, workforce analytics, or Learning Analytics.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, Power Pivot, Dashboards, Complex Formulas, and Data Modeling.
• Strong analytical and problem-solving capabilities.
• Experience working with large datasets and multiple data sources.
• Excellent communication and presentation skills.
• Ability to explain complex data and findings in a clear and business-friendly manner.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)