Senior Analyst-Voice (Trainer)

Job Summary

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Key Responsibilities

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Skill Requirements

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need

Must Have Skill

Process Training

Good to Have Skill

Other Requirements

Language-

• Ability to display good control on grammar.
• Fluency and Coherence.
• Interactive communication
• Pronunciation and accent
• Lexical Resource

Operational Evaluation –

• Knowledge about the customer service industry and skills required
• Logical thinking
• Work Ethics
• Displays good thought process and planned approach towards work
• Strong team player
• Should be able to handle pressure and stress in times of need