Senior Analyst- Workforce Management

Job Summary

Job Title: Senior Analyst- Workforce Management

Work Type: Permanent

Essential capabilities

• Strong understanding of Aspect (eWFM / Alwaria)
• Excel and Access
• Ability to read, interpret and apply insights and recommendations
• Ability to communicate complex information in a neutral and professional manner

Other capabilities

• Anaplan
• Workforce analytics , time management and project management

Qualification Requirements (Min)

• Bachelors and College Degree in Business, Commerce/Administration, Management, Statistics, Communications, Finance, Mathematics, Computer Science

Experience

• How many years of professional experience required
• 8+ years of total experience
• what kind of professional experience
• Workforce management experience in Banking and Finance would be ideal

Key Accountabilities

• WFM Fundamentals understanding - Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling Capacity Planning
• Proven experience working in medium/large WFM environments supporting multiple channels. Banking GCC experience is preferred with exposure to physical retail environment like branch banking, lending
• Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage
• Stakeholder management - Must be able to manage and work with Stakeholders (on-shore/India based) up to Head-Of level, Partner with other WFM specialist teams as well Change/Projects, LD other WFM Support team
• Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
• Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.