Senior Application & Operations Analyst

Keep our systems stable, our processes smart, and our card services running seamlessly. 📍 Antwerp or Rotterdam | 🌍 International | 💼 Full-time

The world of transport is changing fast. Are you? At Q8Truck, we're shaping the future of transport. As a mobility partner for international transport companies, we combine a European network, secure fuel card solutions, and smart fleet services that help customers manage their fleets efficiently and with full control. Digitalization, new services, and international growth are transforming the transport industry.

Every card transaction, invoice, and customer interaction starts with a reliable platform. As a Senior Application & Operations Analyst , you'll make sure our card systems perform flawlessly today and are ready for tomorrow.

You'll combine operational expertise with a strong project mindset. You'll oversee critical day-to-day processes, solve complex technical challenges, and ensure reliable service. At the same time, you'll play a key role in system enhancements, new releases, and strategic projects that strengthen our card services.

Together, you'll help build stable platforms, smarter processes, and innovative mobility solutions that keep our customers moving.

Your biggest challenge You'll keep our card platforms running reliably while continuously improving the systems and processes behind them.

• Monitor daily, weekly, and monthly processes across the cards landscape, ensuring accurate processing of transactions, billing, reporting, and reconciliations.
• Analyze incidents, operational issues, and exceptions, identify root causes, and implement sustainable solutions that prevent future problems.
• Manage data exchanges between the cards platform and internal systems, customers, suppliers, networks, and external partners.
• Support users by handling incidents and change requests, ensuring fast and effective resolution of support cases.
• Develop financial and commercial reports that help management, sales teams, and customers make informed decisions.
• Lead new card system releases, from impact analysis and configuration to testing, quality assurance, and knowledge transfer.
• Identify opportunities to automate processes, improve efficiency, and reduce costs without compromising quality or reliability.
• Contribute to strategic projects involving new card solutions, innovative technologies, and the continued growth of our services.
• Manage security processes across the cards landscape and safeguard the integrity of systems and data.
• Build strong relationships with suppliers, monitor performance and budgets, and take action to achieve the best results.
• Maintain clear process documentation, share knowledge within the team, and support colleagues as new systems and ways of working are introduced.
• Ensure all activities comply with audit requirements, security standards, compliance regulations, and internal procedures.

Your impact? You'll help ensure thousands of transactions are processed accurately every day, our systems remain reliable, and our card services are ready for the future of mobility.

This is you

• You hold a bachelor's or master's degree in ICT or a related field.
• You have at least 5–6 years of experience in a similar role, with strong expertise in managing and integrating business applications.
• You combine a solid financial affinity with SQL knowledge and have experience with IT governance and IT operations, enabling you to manage supplier performance effectively.
• You're hands-on, solve technical challenges proactively, and work in a structured way in a fast-changing environment.
• You analyze complex issues quickly and turn them into practical, sustainable solutions.
• You're a team player and an open communicator who explains technical concepts clearly and keeps customers at the center of everything you do.
• You communicate fluently in Dutch and English.

What do you get in return?

• A competitive salary, complemented by a net expense allowance, commuting reimbursement, bike leasing, private medical insurance, a pension plan, holiday allowance, year-end bonus, and a performance bonus.
• Plenty of time to recharge with at least 36 fully paid vacation days each year.
• Hybrid working, from our office in Antwerp or Rotterdam or from home—whatever works best for you. Wherever you work, you'll have everything you need, including a laptop, ergonomic office chair, and headset.
• A warm welcome at a certified Pioneering Employer, with sports activities, clubs, family events, unforgettable company events, and our BeWell wellbeing program.
• The freedom to experiment, innovate, and make an impact in a company that's transforming every day.
• Plenty of opportunities to learn and grow through coaching and an extensive training program.

Ready for a job with drive? Do you want to combine technology with process improvement, analysis, and innovation? Do complex challenges and business-critical systems motivate you?

Bring your expertise, initiative, and drive to a team that's building smarter mobility solutions every day. We'll get back to you within a few days to explain the next steps in the recruitment process.

Apply now!