Senior Application Support Analyst

Who you are

• Strong SQL Server development and support experience, including investigating issues, designing solutions, developing fixes, and supporting deployments
• Minimum 2 years' SQL Server experience, including database development and support
• Experience or exposure to insurance industry practices and/or insurance systems
• Experience in application support, systems analysis, business analysis, or similar client-facing technical roles
• Strong analytical and problem-solving skills, with the ability to investigate issues and deliver effective solutions
• Excellent communication and stakeholder management skills
• Ability to work independently and collaboratively within a client-facing environment
• Proven track record of investigating technical issues and delivering effective solutions
• Self-motivated, proactive, and customer-focused, with a commitment to delivering high-quality service
• Willingness and ability to travel to client sites when required
• Experience working within the insurance industry
• Experience supporting enterprise-scale business applications
• Knowledge of Software Development Lifecycle (SDLC) methodologies and ITIL practices
• Experience with data analysis, reporting, and programming
• Experience presenting to clients and senior stakeholders
• Understanding of database structures, system integrations, and application support processes
• Experience working within software support, software development, or business systems environments

What the job involves

• Type: Permanent, Full Time (37.5 hours per week)
• As a Senior Application Support Analyst (SQL / Insurance Systems) you will be working within an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients
• The role involves providing application support, issue investigation, system enhancements, release activities, and service delivery support, while ensuring high levels of customer satisfaction and adherence to contractual SLAs
• Working with SQL Server and DXC application tools, you will be investigating issues, developing and deploying fixes, supporting software enhancements, and contributing to the successful delivery of client solutions
• You will play a key role in investigating complex issues, delivering system enhancements, and supporting the successful operation of mission-critical insurance applications
• Providing application and database support for insurance software solutions, ensuring service levels and client expectations are consistently met
• Investigating, designing, developing, testing, and deploying fixes and enhancements using SQL Server and DXC application tools
• Supporting the end-to-end delivery lifecycle, including requirements analysis, documentation, testing, release management, and deployment activities
• Building effective relationships with clients and stakeholders, delivering clear communication and high levels of customer service
• Mentoring and supporting team members, contributing to service improvement initiatives, and assisting with operational management activities
• Participating in support rotas, client meetings, service reviews, and other business-as-usual support functions
• Working closely with development, QA, service delivery, and client teams to ensure effective operational support and continuous service improvement
• Supporting incident management, problem resolution, and enhancement delivery in line with agreed service commitments and project objectives
• Work with leading insurance clients across multiple markets and business sectors
• Develop both technical and business expertise within a specialised industry
• Join a collaborative, supportive, and experienced team environment
• Access ongoing career development and progression opportunities within a global technology organisation