Senior Application Support

Responsibilities:
· Ensure smooth business application service operations by resolving issues in a timely
manner.  
· Facilitate smooth transition of application features from development to production
environments. 
· Actively develop continuous improvement initiatives and optimization of business
application service operations. 
· Assist in the automation of existing manual activities to improve the consistency and
efficiency of business application service delivery to end users. 
· Effectively communicate to stakeholders as part of incident/problem management. 
· Manage escalations related to operational topics. Skills and Experience Required:
· Proficient in relational databases**(preferably Microsoft SQL Server, Snowflake is a plus)**
· Experience with incident and problem management  
· Good understanding or have gained experience on at least one common 
· Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc. 
· Strong in agile delivery, with release management experience and engineering exposure  
· Proven ability to balance and prioritize multiple operations/projects at a time, while
maintaining sharp attention to detail. 
· Experience or active personal learning in Artificial Intelligence Nice to have:  
· Knowledge in cloud services, preferably AWS 
· Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.) 
· Experience in supporting SaaS systems (e.g. SAP) 
· Knowledge in programming languages, Java and Python 
· Experience in using ServiceNow, Jira, Confluence, or other similar tools