Senior Application Support

Job Descriptions:

• Take ownership of complex application issues, perform Root Cause Analysis (RCA), and propose preventative measures to avoid issue recurrence.
• Prepare and deliver detailed incident reports, root cause analyses, and system performance summaries directly to clients.
• Conduct regular weekly or monthly update meetings with internal stakeholders and clients to communicate system health, ticket resolution progress, and ongoing improvements.
• Proactively monitor system performance, analyze logs, and configure alerts to address anomalies promptly before they impact end-users.
• Collaborate effectively with Development teams to escalate deep technical bugs, assist in testing, and help deploy new patches or releases to the production environment.
• Create, update, and maintain Knowledge Bases and Standard Operating Procedures (SOPs).
• Develop scripts to automate repetitive manual tasks, reduce toil, and improve overall service efficiency.
• Experience managing the support team and support tickets to ensure strict compliance with company SLA standards and customer expectations.
• Others as assigned by the Supervisor

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Technology, or a related IT field.
• At least 5-7+ years of work experience in IT Service Management, Production Support, or other IT-related fields.
• Demonstrates a strong sense of ownership and accountability for all assigned projects and tasks.
• Excellent verbal and written communication skills, with the ability to collaborate as a strong team player and explain complex issues to non-technical audiences.
• Proven experience in troubleshooting and investigating IT system/application incidents utilizing a structured approach to problem-solving.
• Experience and solid knowledge of SQL and PL/SQL are highly preferred.
• Good service-minded approach with a proactive dedication to client and user satisfaction.
• Ability to work well under pressure, managing high-impact critical incidents calmly and effectively.

Benefits:

• Working with a dynamic team, you will have a chance to learn new skills and to gain valuable experience
• Performance Bonus Average at 1 month
• Provident Fund 6% of salary
• Annual Salary Increase 2 Times / Year
• Group Insurance Accident
• (THB 9,000/Accident)
• IPD (THB 3,000/Day)
• OPD (THB 1,000/Call/Day)
• Dental (THB 2,000/Year)
• TGIF(Thank God It’s Friday)Party THB 300 per week
• Notebook Provided
• Annual Leaves 10 Days / Year
• Passing Toeic speaking, you will get 2,000THB/ month (Add to your salary)