IonIdea
Senior Application Support Engineer
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹50,000 – ₹850,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers for complex applications, troubleshooting issues and resolving problems in a timely manner.
- Collaborate with development teams to identify and resolve root causes of issues, implementing fixes to prevent future occurrences.
- Develop and maintain documentation of customer interactions, issue resolutions, and knowledge base articles for internal use by other teams.
- Participate in on-call rotation for critical production systems, providing 24/7 coverage during off-hours.
Job Requirements :
- 6-10 years of experience in application support or related field (e.g., development).
- Strong understanding of AWS cloud infrastructure services (e.g., EC2, S3) and Kubernetes containerization platform.
- Experience working with PostgreSQL databases and Python programming language.
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