Senior Application Support Engineer

Job Title: Senior Application Support Engineer

Employment Type:Full Time, Permanent

Position Location: Hyderabad

Reports to:  Software Development Manager (IT Solutions Delivery)

Qualifications:   BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field

Shift Timings: 4.30PM to 1.30AM

JD notes:

Interfaces (scheduled integration jobs), Service Now incidents for various applications (.Net application troubleshooting, MS SQL/Oracle/Snowflake querying,  E L T jobs, Datadog log monitoring/alerting, SFTP data exchange with 3rd party vendor partners). One additional technology: GlobalScape EFT

Job Description:

Core Technical Skills (Must-Have)

• Datadog Dashboard creation, log ingestion, monitoring/alerting configuration
• Oracle / MS SQL – Query writing and database troubleshooting
• SFTP – Managing secure data exchange with vendors
• .NET Integrations – Basic troubleshooting of integration issues
• ServiceNow – Incident management and alert handling
• API basics – REST APIs, JSON/XML, since integration troubleshooting often means tracing API calls
• File formats/data validation – CSV/flat file structure for vendor SFTP file validation
  Extended Technical Skills (Nice-to-Have)
• Scripting/automation – PowerShell, Python, or Bash for repetitive tasks
• Version control – Basic Git knowledge for touching code/config files
• Networking fundamentals – DNS, firewalls, ports for integration troubleshooting
• Cloud platform familiarity – Azure basics

Process & Methodology

• ITIL fundamentals – Incident, problem, and change management concepts
• SLA management – Meeting response/resolution time commitments
• Root cause analysis – Structured troubleshooting, not just symptom fixes
• Documentation/runbook creation – Clear KB articles and SOPs for recurring issues
• Change management awareness – Understanding how changes get approved/deployed

Professional Skills

• Strong results orientation / ownership of outcomes
• Effective communication (written and verbal)
• Collaborative, team-oriented approach
• Stakeholder management – Managing vendor and client expectations
• Prioritization under pressure – Triaging multiple incidents simultaneously
• Adaptability – Quickly learning new/unfamiliar systems