Senior Application Support Engineer

About Us

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.

The Role

We are looking for an experienced Software Developer/Software Programmer to design, build, and support critical applications within the Ambit Focus ecosystem for an organisation in the banking sector. Based onsite in Kuala Lumpur, you will play a key role in solution development, system support, and stakeholder collaboration, contributing to technology initiatives that support core banking operations.

What You'll Do

• Design, develop, and maintain applications within the Ambit Focus ecosystem, including data extraction, transformation, and reporting processes

• Customize and configure Ambit Focus screens, workflows, forms, and reports based on business requirements

• Integrate Ambit Focus with external systems and third-party banking applications via APIs, file-based interfaces, or middleware

• Provide expert-level production support, including troubleshooting, root cause analysis, and performance tuning

• Translate business requirements into technical specifications and maintain comprehensive system documentation

• Collaborate with business analysts, project managers, DBAs, and infrastructure teams to deliver and maintain solutions

• Support system testing, regression testing, UAT, and go-live activities for upgrades and patch deployments

What We're Looking For

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience

• At least 4-6 years of experience in application development and SDLC processes, preferably within a banking environment

• Hands-on knowledge of MSSQL Integration/Analysis Services, T-SQL, C#, VB scripting, PowerShell, and Windows command scripts

• Technical understanding of Windows/Unix servers, SQL databases, and Web/DB server architectures

• Strong analytical, troubleshooting, and problem-solving abilities

• Excellent communication and stakeholder management skills, with the ability to work under pressure and manage multiple tasks

• Experience operating within change management, compliance, and internal audit control frameworks

What We Offer

• Competitive salary

• Opportunity to work on impactful projects within the banking sector

• Ongoing training and mentorship to support your professional growth

• Clear career progression pathways within a growing consulting firm

• A supportive and collaborative team environment

How to Apply

Apply now with your latest CV, or reach out to our recruitment team to learn more.