Senior Application Support Engineer

Senior Technical Support Engineer

Location: Open to Coppell, TX location or Chicago, IL location

Hybrid: Tuesday, Wednesday, Thursday onsite

Employment Type: W2 Contract with Potential for Conversion / Listed as Contract to Hire

Compensation: $50-$55/hour W2 Contract (No sponsorship or C2C options available at this time)

About the Role

We are seeking Senior Technical Support Engineers who thrives on solving complex technical problems and uncovering root causes across business-critical applications and systems. This role is ideal for someone with a strong technical foundation in application support, software development, databases, and infrastructure who enjoys diving deep into issues and partnering across teams to drive resolution.

As a senior escalation resource, you will lead investigations into high-impact incidents, analyze application behavior and data, and work closely with Product and Engineering teams to improve system reliability and operational excellence.

What You'll Do

• Lead root cause analysis efforts for complex application and system issues.
• Investigate, validate, and document software defects before escalation to Engineering.
• Troubleshoot application behavior using SQL, logs, debugging tools, and code analysis.
• Serve as a technical SME and escalation point for critical customer-facing systems.
• Collaborate with Product and Development teams to prioritize defect resolution.
• Mentor support team members on troubleshooting techniques and best practices.
• Drive improvements to support processes, knowledge management, and operational workflows.
• Communicate technical findings and resolution progress to both technical and non-technical stakeholders.

What We're Looking For

• 5+ years of experience in Technical Support, Application Support, Software Engineering, QA, or a related role.
• Strong problem-solving skills with a passion for troubleshooting and root cause analysis.
• Strong proficiency with SQL and relational databases.
• Hands-on object-oriented coding experience (Java, C#, .NET, Python, or similar)
• Understanding of application architecture, APIs, integrations, and data flows.
• Familiarity with infrastructure concepts and enterprise application environments.
• Experience with ITSM tools, incident management, and change management processes.
• Advanced Excel skills for data analysis and reporting.
• Excellent communication and stakeholder management abilities.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience preferred.

Preferred Background:

• Application Support Engineering
• Production Support Engineering
• Technical Support Engineering
• Software Engineering
• Technical QA / Software Testing
• Site Reliability Engineering (SRE)

This position is best suited for a technically curious professional who enjoys digging into applications, databases, and code to identify root causes and drive lasting solutions.