Senior Application Support Engineer

Your new company

Join a technology-driven organisation supporting essential services across Australia and New Zealand. Take ownership of complex technical investigations while helping improve support processes, automation and service delivery.

Your new role

This opportunity is suited to an experienced Senior Application Support Engineer who can combine enterprise application support and hands-on systems administration with strong customer service and business analysis capabilities. You’ll support essential services across Australia and New Zealand, working remotely and onsite within essential service facilities.

You will:

• Lead complex investigations across enterprise applications, Windows Server, IIS, SQL, integrations and kiosks
• Analyse customer workflows and requirements to recommend practical technical solutions
• Support kiosks, specialist peripherals and network connectivity
• Coordinate incidents, upgrades and deployments, including configuration, controlled data changes and validation
• Work closely with customer ICT teams, suppliers and internal technical specialists
• Explain technical issues clearly to non-technical users and manage expectations through to resolution
• Mentor Support Engineers and help strengthen team capability
• Improve documentation, monitoring and support processes
• Identify practical opportunities to use AI and automation

What you'll need to succeed

To be successful, you will bring:

• Substantial enterprise application support experience
• Hands-on Windows systems administration experience
• A track record of independently resolving complex technical incidents
• Strong Microsoft SQL Server and T-SQL investigation skills
• Experience with data reconciliation, stored procedures and scheduled jobs
• The ability to distinguish between application, data, configuration and infrastructure issues
• Experience troubleshooting services, permissions, networks and integrations
• The ability to translate business needs into clear technical requirements
• Strong customer service and stakeholder communication skills
• Experience guiding or mentoring technical colleagues
• An interest in applying AI responsibly within technical support environments

You’ll also require a current Australian driver’s licence and access to a vehicle. You must be able to obtain and maintain the required security clearances, participate in an on-call roster and travel interstate, intrastate and potentially internationally. Some collaboration with UK-based colleagues outside standard business hours may also be required.

Desirable experience

Exposure to the following would be highly regarded:

• IIS, Active Directory and service accounts
• Remote Desktop Services or Azure Virtual Desktop
• Biometric devices, kiosks and specialist peripherals
• APIs, data imports and exports, email/SMS services and HTTPS certificates
• PowerShell, monitoring and automation
• ITIL, change management and information security practices
• Financial, retail, booking, scheduling or correctional applications